An Exchange backup with Granular Recovery Technology (GRT) enabled completes with an exception /Error "The Backup Exec Remote Agent on the resource does not support the option to enable the restore of individual items"

Article:TECH60504  |  Created: 2008-01-21  |  Updated: 2013-11-27  |  Article URL http://www.symantec.com/docs/TECH60504
Article Type
Technical Solution


Issue



An Exchange backup with Granular Recovery Technology (GRT) enabled completes with an exception/Error.

The Backup Exec Remote Agent on the resource does not support the option to enable the restore of individual items.


Error



The Backup Exec Remote Agent on the resource does not support the option to enable the restore of individual items. A backup was run, but you will not be able to restore individual items from this backup set.

 


Cause



If Backup Exec debugging is enabled while running the Exchange GRT backup, then the following messages are logged in the debug logs. Please refer the Related Documents section below for more information on how to enable the debugging.


The Backup Exec Job Engine debug log on the Backup Exec media server reports the following error:
------------------------------------------------------------------------------------------------------------------------------
[2944] 09/08/08 09:48:59 Application server(Exchange.domain.local) supports PDI 
[2944] 09/08/08 09:48:59 Querying PDI data store server(BEXEC) for PDI support. 
[2944] 09/08/08 09:48:59 NDMPAgentConnector:SetupConnection(): Data Server = BEXEC
[2944] 09/08/08 09:48:59 Could not resolve the 'ndmp' service, error: 10109, using port 10000 
[2944] 09/08/08 09:48:59 ndmpConnectEx: 'BEXEC' resolves to the local machine itself. So, we will try and connect to a loopback address ... 
[2944] 09/08/08 09:48:59 ndmpConnectEx : Control Connection information: A connection was established between end-points 127.0.0.1:19585 and 127.0.0.1:10000. 
[2944] 09/08/08 09:48:59 NDMP version 3 connection CONNECTED 
[2944] 09/08/08 09:48:59 NDMPAgentConnector::AuthenticateClient(): Using SSPI authentication with SLA/DLA as a fallback 
[2944] 09/08/08 09:48:59 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): Attempting SSPI authentication... 
[2944] 09/08/08 09:48:59 NDMP_SSPI: InitializeSecurityContext status 0x00090312 in 0 out 53 
[2944] 09/08/08 09:48:59 NDMP_SSPI: InitializeSecurityContext status 0x00000000 in 190 out 72 
[2944] 09/08/08 09:48:59 NDMP_SSPI: client authenticated with server 
[2944] 09/08/08 09:48:59 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): SSPI authentication success. 
[2944] 09/08/08 09:48:59 Enabling Shared Buffers Connection type 
[2944] 09/08/08 09:48:59 PDI data store server(BEXEC) does not support PDI 
[2944] 09/08/08 09:48:59 @@@@@@@MyCloseSocket called with sockfd = 1576(0x628) retval = 0 
-------------------------------------------------------------------------------------------------------------------------------------
 

The Backup Exec Remote Agent debug log on the Backup Exec server reports an error while loading Exchange related Backup Exec dll's (bedsxese.dll and bedsmbox.dll etc.)
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[0904] 07/31/08 20:16:23   loaded bedsxchg.dll
[0904] 07/31/08 20:16:23   bedsxese.dll could not be loaded: The specified module could not be found.
[0904] 07/31/08 20:16:23   bedsmbox.dll could not be loaded: The specified module could not be found.
[0904] 07/31/08 20:16:23   bedspush.dll could not be loaded: The specified module could not be found.
--------------------------------------------------------------------------------------------------------------------------------------

 


Solution



SOLUTION 1.

  1. On the Backup Exec server download the "Dependency Walker" tool from the following link : http://www.dependencywalker.com/ 
  2. Launch the "depends.exe" tool and click on "Open" under the File Menu as shown below:


 
 

  1.  Browse to the installation directory of Backup Exec and attempt to load the "BEDSXESE.DLL". The default installation directory for Backup Exec is "C:\Program Files\Symantec\Backup Exec".
  2. The Dependency Walker console will log an exact error in red in the lower half of the console that will report why the "bedsxese.dll" could not be loaded. The most common errors that may get reported are related to the MAPI32.dll being either absent or an incorrect version.

 
 
 

  1. Attempt to resolve the error reported in the Dependency Walker, restart the Backup Exec services, and then reattempt the backup.

 

SOLUTION 2.

Change the GRT staging Location for the Backup to some other partition from Tools-Options-Backup and attempt the backup.

 


Supplemental Materials

Value1262274
Description

PDI data store server ("servername") does not support PDI



Legacy ID



304106


Article URL http://www.symantec.com/docs/TECH60504


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