Exchange Agent: Exchange backup using the Granular Recovery Technology (GRT) option fail with the error "-1213 The database page size does not match the engine."

Article:TECH60506  |  Created: 2008-01-21  |  Updated: 2012-04-25  |  Article URL http://www.symantec.com/docs/TECH60506
Article Type
Technical Solution

Product(s)

Problem



Exchange Agent: Exchange backup using the Granular Recovery Technology (GRT) option fail with the error "-1213 The database page size does not match the engine."


Error



The backup of an Exchange Information Stores database to a Backup to Disk (B2D) folder with GRT option enabled, fails with the error: '-1213 The database page size does not match the engine.


The following errors are found in the beremote debug log on the media server:

[4352] 04/21/08 15:19:09 STARTING RESTORE MAP:
SOURCE PATH:  W:\Exchange\IMG000678
TARGET PATH:  W:\Exchange\IMG000678\vdb_2008_04_21_1511_41
[4352] 04/21/08 15:19:09 RSTMAP[0] -  >>>> W:\Exchange\IMG000678
\vdb_2008_04_21_1511_41\MailArchive.edb
[4352] 04/21/08 15:19:09 Recovery FAILED - ERROR::RC = -1213 - -1213 The
database page size does not match the engine.
[4352] 04/21/08 15:19:09 Using EDB Provider for Browse/Backup.
[4352] 04/21/08 15:19:09 Logon: m_lpMAPISession->Logon returned 80004005
[4352] 04/21/08 15:19:09 OPEN DATABASE FAILED: -1213 The database page
size does not match the engine.
[4352] 04/21/08 15:19:09 MB2_Chgdir:Logon returned e000fea9
[4352] 04/21/08 15:19:09 TF xfer time = 329 seconds.
[4352] 04/21/08 15:19:09 WRITE:  tpreceive_fail_count = 0
[4352] 04/21/08 15:19:09 WRITE:  waiting_on_buffers_count = 0
[4352] 04/21/08 15:19:09 WRITE:  buffers_written_count = 0

Also if Exchange backup using the Granular Recovery Technology(GRT) on tape is duplicated to disk then while expanding the store it will fail with the below error message:

 

 

 


Solution




The above mentioned issue has now been fixed by way of a hotfix. Please refer the Related Documents section below for more information.

Workaround:

As a workaround uncheck the GRT option in the backup job properties and run a backup to  disk/tape.
 
Note : 
 
The above workaround is for testing purpose and Symantec does not recommend to disable GRT for exchange backups.
 

Supplemental Materials

SourceETrack
Value1261210
Description

EXCH:GRT: OPEN DATABASE FAILED: -1213 The database page size does not match the engine.


SourceUMI
ValueV-79-57344-914
Description

-1213 The database page size does not match the engine



Legacy ID



304110


Article URL http://www.symantec.com/docs/TECH60506


Terms of use for this information are found in Legal Notices