A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media

Article:TECH60653  |  Created: 2008-01-29  |  Updated: 2012-03-07  |  Article URL http://www.symantec.com/docs/TECH60653
Article Type
Technical Solution

Product(s)


Issue



A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media


Error



A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media


Solution



To potentially resolve the error listed above, update to the latest Symantec Device Drivers per the following:

Where to find a list of supported devices for Backup Exec and the latest drivers for supported tape drives and robotic libraries 
www.symantec.com/docs/TECH22514  

OR

Symantec LiveUpdate can be run in version 11d and above of Backup Exec to install the tape device drivers:

How to manually run LiveUpdate in Backup Exec 11d to verify what hotfixes or service packs have already been installed or what updates are available for installation.
http://www.symantec.com/docs/TECH50132  

Please note:  If the library error still occurs after updating the device drivers, then it is possible that something is physically defective with the library or tape hardware.  Contact the hardware manufacturer to diagnose why the issue is occurring.
 


Supplemental Materials

SourceUMI
ValueV-79-57344-33332
Description

Library Error - attempt to clean a drive in a library with expired or bad cleaning media


SourceError Code
Value0xe0008442
Description

A memory allocation request failed. The computer may be running low on virtual memory.



Legacy ID



304312


Article URL http://www.symantec.com/docs/TECH60653


Terms of use for this information are found in Legal Notices