CommandCentral Storage MP1-RP1 fails to install when applied after a silent install of MP1

Article:TECH60779  |  Created: 2008-01-04  |  Updated: 2008-01-04  |  Article URL http://www.symantec.com/docs/TECH60779
Article Type
Technical Solution


Environment

Issue



CommandCentral Storage MP1-RP1 fails to install when applied after a silent install of MP1

Error



"Error opening installation log file. Verify that specified log file location exists and is writable."

Solution



Problem:

CCS 5.0MP1-Rolling Patch-x (x=1,2) installer throws following error:
"Error opening installation log file. Verify that specified log file location exists and is writeable."

Cause:

This happens with the systems where silent installation procedure is applied for MP1.

If the log directory "%ALLUSERSPROFILE%\Application Data\VERITAS\CommandCentral Storage" does not exists on the machine, then CCS 5.0MP1-RP1 installer throws following error:
"Error opening installation log file. Verify that specified log file location exists and is writeable."

Solution:

Run the following command from the command prompt to create Log directory.
if not exist "%ALLUSERSPROFILE%\Application Data\VERITAS\CommandCentral Storage" mkdir "%ALLUSERSPROFILE%\Application Data\VERITAS\CommandCentral Storage"
OR
Run the "LogDirCreation.bat" which is placed in MP1-RP2 Patch installer kit or attached to this TechFile.

Once the log directory is created, you can re-launch the Rolling Patch installer.



Attachments

LogDirCreation_304498.bat (154 Bytes)

Supplemental Materials

SourceETrack
Value1283770

Legacy ID



304498


Article URL http://www.symantec.com/docs/TECH60779


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