Contacts in a legacy mailbox backup fail to back up with "Access denied" and are identified as corrupt files.

Article:TECH60898  |  Created: 2008-01-10  |  Updated: 2013-03-14  |  Article URL http://www.symantec.com/docs/TECH60898
Article Type
Technical Solution

Product(s)

Issue



Contacts in a legacy mailbox backup fail to back up with "Access denied" and are identified as corrupt files.


Error



Access denied to file John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe.
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe" is a corrupt file.
This file cannot verify.


Solution



During a legacy mailbox backup, ensure that job logs are set to show Summary information, directories and files processed; at the conclusion of the job, all of a particular user's contacts fail to be backed up and the Contacts folder itself returns an Access is denied:
 
Folder John Doe [johndoe]?Top of Information Store?Contacts
Access is denied.

This entry will be followed by a list of all of the contacts of the user in question, each of which will have failed to be backed up with Access denied and will have been identified as a corrupt file:
 
Access denied to file John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe.
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe" is a corrupt file.
This file cannot verify.
Access is denied.

A subsequent debug (see related documents) on the Exchange server of the backup job will have entries like this:
 
[7376] 05/14/08 12:51:11 MBOX:MapiItem::LoadProps() - GetProps() returned -2147467259= 0x80004005
[7376] 05/14/08 12:51:11 MBOX:MapiItem::LoadProps() - GetProps() returned -2147467259= 0x80004005
[7376] 05/14/08 12:51:11 LP_ENV::MsgError: error 0xe0008488 processing object John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe

0x80004005 is a MAPI error indicating MAPI_E_CALL_FAILED.

To test this, from Outlook, export a small sampling of contacts to VCard files (VCF), delete those contacts from Outlook, then import them anew back into Outlook. Perform a new legacy backup of that same small sampling; if this backup succeeds, this procedure will need to be done on all remaining contacts.



Legacy ID



304656


Article URL http://www.symantec.com/docs/TECH60898


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