Device \\.\SymantecSnapshot1 cannot be opened. Error 0000045D: The request could not be performed because of an I/O device error.

Article:TECH60951  |  Created: 2008-01-12  |  Updated: 2012-07-30  |  Article URL http://www.symantec.com/docs/TECH60951
Article Type
Technical Solution


Environment

Issue



Backup of Data partition presented this error. Could not Create a shadow copy either. 


Error



  Device \\.\SymantecSnapshot1 cannot be opened. Error 0000045D: The request could not be performed because of an I/O device error. 


Solution



Run 'Chkdsk /r' on source disk.

For more information on chkdsk command refer the site: 

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/chkdsk.mspx?mfr=true



Legacy ID



304750


Article URL http://www.symantec.com/docs/TECH60951


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