When attempting to back up a network drive on Windows NT, the backup ends with Status Code 71: None of the files in the files list exist.

Article:TECH6099  |  Created: 2006-01-24  |  Updated: 2013-10-23  |  Article URL http://www.symantec.com/docs/TECH6099
Article Type
Technical Solution


Environment

Issue



When attempting to back up a network drive on Windows NT, the backup ends with Status Code 71: None of the files in the files list exist.

Error



Status Code 71: None of the files in the files list exist

Solution



If performing a back up on a network drive or a UNC (universal naming convention) path, use the Services application in the Windows NT Control Panel to verify that the NetBackup Client service does not start under the SYSTEM account. The SYSTEM account cannot access network drives.  To back up network drives or UNC paths, change the NetBackup Client service startup to log in as a user that has permission to access network drives.

The NetBackup client that the mapped drive is connected to has to have the account that the NetBackup Client service is using, logged into the client at the time of the backup.  Note:  Logging off of the client will disconnect the mapping.  Logging into the client through terminal services only creates a shell and drive mappings are not reconnected.

Supplemental Materials

SourceError Code
Value71
DescriptionNetBackup exit status code 71: none of the files in the files list exist


Legacy ID



199920


Article URL http://www.symantec.com/docs/TECH6099


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