How to set up a customized Symantec Recovery Disk on 64-bit hardware with mass storage controller 64-bit drivers

Article:TECH61232  |  Created: 2009-01-25  |  Updated: 2009-01-25  |  Article URL http://www.symantec.com/docs/TECH61232
Article Type
Technical Solution

Environment

Issue



How to set up a customized Symantec Recovery Disk on 64-bit hardware with mass storage controller 64-bit drivers

Solution



How to set up a customized Symantec Recovery Disk on 64-bit hardware with mass storage controller 64-bit drivers

Symptoms:

After clicking on "Create Recovery Disk" in BESR console and browsing for the Symantec Recovery Disk (SRD) location the message "Cannot copy 64bit device drivers to a 32-bit Symantec Recovery Disk. However, platform compatible drivers may be added by selecting them manually. Other tasks unrelated to hardware device drivers may be still permitted." appears and no mass storage controllers are added automatically.

Cause:

This works as designed, as the Symantec Recovery Disk is based on 32-bit Windows Vista PE, only 32-bit drivers can be added or loaded.

Resolution:

Manually add 32-bit mass storage controller drivers to create customized SRD.

In order to perform a restore on 64-bit hardware, the 32-bit drivers should be provided per the following:

1. Boot from the Symantec Recovery Disk.
2. Use the load driver tool to load the 32-bit drivers.
3. Start the recover my computer wizard; The drives should be available for selection.
4. If using the Restore Anyware Option (RAO), the restoration process may prompt for drivers. Provide the appropriate driver (32-bit drivers for a 32-bit operating system restored, 64-bit for a 64-bit operating system).



Legacy ID



305297


Article URL http://www.symantec.com/docs/TECH61232


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