Symantec Backup Exec (tm) 11.0 (11d) Continuous Protection Server (CPS) - Hotfix 1 - 32 bit & x64 bit download
| Article:TECH61254 | | | Created: 2008-01-26 | | | Updated: 2011-03-31 | | | Article URL http://www.symantec.com/docs/TECH61254 |
Problem
Symantec Backup Exec (tm) 11.0 (11d) Continuous Protection Server (CPS) - Hotfix 1 - 32 bit & x64 bit download
Error
canceled due to an error. : Internal error: Unable to create file
E:\CPS_DATA\NU-FS-BOU-03\D\Home1\acm\carolina.karlsson\lina musik\Lunar musik\1995_16 Pandora - Don''t You Know.mp3:Zone.Identifier - (NT error Access is denied.)
Solution
Important:
Prior to downloading the patch below, please read this document in its entirety as it contains very important information regarding specific versions of CPS installations.
It is strongly recommended that the CPS services be stopped on the Backup Exec Continuous Management Server (CMS) before applying this Hotfix.
To which versions of Symantec Backup Exec Continuous Protection Server (tm) can this Hotfix be applied?
This Hotfix should be applied only to the following version* of Backup Exec Continuous Protection Servers:
Backup Exec 11d Continuous Protection Server
This Hotfix requires an existing installation of Backup Exec Continuous Protection Server 11d and is not a self-contained version of Backup Exec Continuous Protection Server. The patch can be applied to either a 32 bit (x86) or an x64 bit machine.
* ATTENTION !!
DO NOT apply this Hotfix to any CPS Server currently reporting a version number in the CPS Admin console of 11.1.407.4701. Contact Symantec Technical Services should an upgrade from version 11.1.407.4701 be deemed necessary.
What version of CPS will be displayed in the CPS Admin console (Setup --> Servers --> Version) after this update has been applied and the Server has been rebooted?
Version 11.1.407.5801
What issues does this Hotfix resolve?
This Hotfix resolves the following:
- Job failures due to Source Server files containing Alternate Data Streams (Error: Unable to create file E:\CPS_DATA\NU...Don''t You Know.mp3:Zone.Identifier - (NT error Access is denied.).
- Sporadic blue-screens due to conflict with some versions of Symantec AntiVirus
- Several issues concerning replication of EFS-encrypted Source Server files and folders
How to install this Hotfix:
Symantec recommends that you back up your systems before proceeding.
1. Close the Admin console on the CPS Management Server (CMS).
2. Obtain the Hotfix by clicking the 'Download Now" link at the bottom of this TechFile. Choose to "Save" the file to a temp folder on the CMS Server.
3. Stop each of the Backup Exec CPS services.
4. Run the executable on the CMS Server to install the Hotfix.
5. If a prompt requesting a reboot does not appear on screen, a reboot is still required.
6. Upon reboot, ensure the CPS Admin console reports Version 11.1.407.5801 for the CMS Server to which the Hotfix has just been applied.
7. "Push" the Hotfix via the CPS Admin console to the remaining Continuous Protection Agent (CPA) Servers in the Backup Group. Should a "push" attempt to any CPA Server be unsuccessful, copy the downloaded executable file to the problem CPA Server and run the Hotfix from that machine locally. Reboot the CPA Server after installation.
How to uninstall this Hotfix:
Once this Hotfix has been applied, it cannot be uninstalled without uninstalling the entire Backup Exec Continuous Protection Server application.
Attachments
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| Value | 647910 |
| Description | Disqualified flag in FSCTL handler (EFS-encrypted files) |
| Value | 1069021 |
| Description | Inter-operability with Symantec AntiVirus (filter drivers) |
| Value | 1061703 |
| Description | Alternate data streams |
Related Articles
Legacy ID
305326
Article URL http://www.symantec.com/docs/TECH61254
Terms of use for this information are found in Legal Notices
Thank you.