Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers

Article:TECH61294  |  Created: 2008-01-30  |  Updated: 2013-03-28  |  Article URL http://www.symantec.com/docs/TECH61294
Article Type
Technical Solution


Issue



Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers.


Error



V-79-57344-33928 - Access is denied

v-79-57344-5761

v-79-57344-5633


Solution



Exchange Backup :
GRT Backup to Disk:
Exchange 2007 backups failing with error Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-510 There was a failure writing to the log file.    
Backup of Information Store in Exchange 2007 fails with error "Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-514 The version of the log file is not compatible with the ESE version"    
A Backup Exec Exchange Information Store (IS) or System State Backup to a Backup-to-Disk Folder fails with the error: "'-546 The log file sector size does not match the sector size of the current volume." or with "access denied" when the Granular Restore Technology (GRT) feature is enabled.  
 
Exchange GRT (Granular Restore Technology) Backups receive a jet database error -1022 incremental backing up to a remote B2D (Backup to Disk) ExaGrid Device after Hotfix 310648 has been installed.   
Access denied and -1022 There is a disk IO error" occurs when running a Microsoft Exchange 2003 or 2007 GRT (Granular Restore Technology) Backup to a Data Domain Appliance Series Device.   
 

Slow backup performance or the error "Access is denied" occurs during a Granular Restore Technology (GRT) enabled Exchange or other GRT Agent backup to a Backup to Disk (B2D) folder 

 
GRT Backup to Tape:

Tape based backup of Information Store database for Exchange 2007 running on a Windows 2008 server with Granular Recovery Technology (GRT) feature enabled fails with "Access Denied" when Information Store is preceded by other resources on the same server in the backup job.  
 
An attempt to run a Granular Recovery Technology (GRT) backup of the Information Store to tape for Exchange 2007 running on a Windows 2008 server fails with an "Access Denied" error.   

 

GRT Backup to Disk or Tape:

Granular Restore Technology (GRT) Backup of a Microsoft Exchange 2003 Information Store fails with error "V-79-57344-33928 - Access is denied" and with the warning that the Exchange Database file is corrupt and cannot be verified 
 
Exchange Information Store database backup job fails with the error "Access denied to database Log files"  
 
Contacts in a legacy mailbox backup fail to back up with "Access denied" and are identified as corrupt files
In Backup Exec for Windows Servers, the Exchange 2007 database backup fails with the error "Cannot back up the binaries that are associated with the selected Exchange databases" or the error "Access is Denied" 
Attempting to back up an Exchange 2007 Information Store from a 32-bit media server fails.
 
Best practices when using Symantec Mail Security and Backup Exec for Windows Servers

Exchange Restore:
 
GRT Restore from disk:

Upon a successful backup to disk (B2D) of an Exchange Information Store using Granular Recovery Technology (GRT), the restore selections do not show the complete granular view of the Exchange databases.   
 
Granular Restore (GRT) of a Sub folder Contained in the Exchange Public Folder fails with the Error 0xe000848e - Unable to restore File Attributes Security or Directory Security information

Microsoft Exchange Server Individual Public Folder restore job fails with the error "Access is denied"

GRT Restore from Tape:

Microsoft Exchange 2003 GRT (Granular Recovery Technology) Restore from tape fails with error "0xe0008488 - Access is denied."  

http://www.symantec.com/docs/TECH62014


Restore of a Exchange mailbox from GRT based backup fails with the error "0xe0008488 - Access is denied."  
A Granular Recovery Technology (GRT) mailbox restore for an Exchange 2007 mailbox fails with "Access is denied" error in Backup Exec 11D/12.0 for Windows Servers when the user/mailbox has been deleted.   
 
Access is denied when attempting to restore to a Recovery Storage Group (RSG) with Backup Exec for Windows Servers (BEWS)  

Supplemental Materials

SourceUMI
ValueV-79-57344-33928
Description

Access is denied.


SourceError Code
Valuea0008488
Description

Access is denied.


SourceError Code
Valuev-79-57344-5633
Description

Access is denied (Exchange backup)


SourceUMI
Valuev-79-57344-5761
Description

Access is denied (Exchange restore)



Legacy ID



305383


Article URL http://www.symantec.com/docs/TECH61294


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