Unable to recall placeholders after upgrading Enterprise Vault
| Article:TECH61366 | | | Created: 2008-01-24 | | | Updated: 2008-01-24 | | | Article URL http://www.symantec.com/docs/TECH61366 |
Problem
Unable to recall placeholders after upgrading Enterprise Vault
Error
Type: Error
Date: 20/05/2008
Time: 11:48:38
Event: 1002
Source: Application Hang
Category:
User: N/A
Computer: SERVER
Description:
Hanging application APP.EXE, version 11.0.5604.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Solution
After
upgrading Enterprise Vault (EV) to EV2007SP2 or EV2007SP3, placeholders cannot
be recalled. When a placeholder is opened, the associated application opens and
hangs, generating an error in the Application Event Log (as shown above). The
item can be retrieved using Archive Explorer or Search Vaults.
By running a
DTRACE against the EvPlaceholderService on the File Server the following
processing can be observed:
10 11:43:11.153
[1008] (EvPlaceholderService) <2044> EV:L RequestArchivedFile::Process
(Entry) |
11 11:43:11.153
[1008] (EvPlaceholderService) <2044> EV:M Processing a placeholder restore
request for file: \\?\E:\All3Media\Adding users through the command line.txt
Url:
http://evserver/enterprisevault/download.asp?VaultID=1C622F2E28A5DC04DB37DB5A7BA7468031110000evsite&SavesetId=556000000000000~200510280948560000~3~6D68C88E7B4B405BB38F4D55267FD1A&Request=NativeItem&EVHeaders=1,
placeholder version: 1
12 11:43:11.153
[1008] (EvPlaceholderService) <2044> EV:L RequestArchivedFile::DownLoadFile
(Entry) |
13 11:43:11.164
[1008] (EvPlaceholderService) <2044> EV:L Attempting to download file:
\\?\E:\All3Media\Adding users through the command line.txt at Url:
http://evserver/enterprisevault/download.asp?VaultID=1C622F2E28A5DC04DB37DB5A7BA7468031110000evsite&SavesetId=556000000000000~200510280948560000~3~6D68C88E7B4B405BB38F4D55267FD1A&Request=NativeItem&EVHeaders=1
14 11:43:11.164
[1008] (EvPlaceholderService) <1572> EV:L CQueue::EnQueue (Exit)
|Success [0] |
From the
relevant area of the DTRACE, the web request returns
'http://evserver/enterprisevault/download.asp?', which is the call being
made to the Virtual Directory hosted on the Enterprise Vault server. This
virtual directory is created as part of the initial installation and is named
EnterpriseVault.
Prior to
2007SP2 and 2007SP3 the code was not case-sensitive. With SP2 and SP3, the web
request processing mechanism was changed and now uses WinHTTP. The code that now
receives the download request is currently checking for the string
EnterpriseVault. As such, if the Web Access application URL is not set using
upper-case characters, the request fails.
Workaround:
Warning:
Incorrect use of the Windows Registry Editor can have disastrous
results on a server Operating System. Great care should be taken when making
changes to a Windows Registry. Registry modifications should only be carried-out
by persons experienced in the use of the Registry Editor application. It is
recommended that a complete backup of the registry and workstation be made prior
to making any registry changes
1. From
within the Vault Admin Console, expand "Enterprise Vault", then
"Directory". Right click on the "Site" level and select
Properties. Set the Web Access application URL to use capital E and V
i.e. EnterpriseVault as shown in (Figure 1) below
Figure
1
2. Open the
Registry Editor regedt32.exe and locate the following registry key on the
File Server:
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise
Vault\FSA\PlaceholderServer.
Add
new DWORD EnableDynamicUrl and set the value = 1
3. Restart
the Placeholder Service on the File Server
Solution:
This issue
has been resolved by the following release:
Symantec
Enterprise Vault 2007 Service Pack 4 (SP4)
|
|
| Source | ETrack |
| Value | 1362147 |
| Description | FSA_Windows - PH recall fails if Webapp is entered in Site Properties using lower case |
Related Articles
Legacy ID
305493
Article URL http://www.symantec.com/docs/TECH61366
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