Access is denied when attempting to restore to a Recovery Storage Group (RSG) with Backup Exec for Windows Servers (BEWS)

Article:TECH61413

Created: 2009-01-27

Updated: 2012-02-24

Article URL http://www.symantec.com/docs/TECH61413

Article Type
Technical Solution

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Problem

Access is denied when attempting to restore to a Recovery Storage Group (RSG) with Backup Exec for Windows Servers (BEWS)

Error

Error Code that shows in the job log when the restore fails with the error above:

Final Error: 0xe0008488 - Access is denied.
Restore- \\<servername>\Microsoft Information Store\First Storage Group
Access denied to database Mailbox Store.
Error writing file data.

UMI Code: V-79-57344-33928

The following error is also found in the Application Event Viewer Log:

Event ID: 904 from ESE BACKUP
"Information Store (2500) Callback function call ErrESECBRestoreGetDestination ended with error 0xC7FE1F41 Database is in use."

Cause

A 'Recovery SG Override' registry key value was enabled preventing any restores to an RSG.

Solution

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

1. Launch Regedit on the Exchange Server.

2. Change the value of the 'Recovery SG Override' located in "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\" to 0.

3. Cycle the Exchange Services or reboot the Exchange Server and re-run the restore again.

For more information on this, review the following Microsoft Article:

How to use Recovery Storage Groups in Exchange Server 2003
http://support.microsoft.com/kb/824126