Hotfix for Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 3, Build 5169. Statistical Sampling TransactionResolver malfunctions when 500 items are sampled for a single department.
| Article:TECH61713 | | | Created: 2008-01-17 | | | Updated: 2009-01-25 | | | Article URL http://www.symantec.com/docs/TECH61713 |
Problem
Hotfix for Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 3, Build 5169. Statistical Sampling TransactionResolver malfunctions when 500 items are sampled for a single department.
Solution
Which versions of Enterprise Vault Compliance
Accelerator can this hotfix be applied?
This hotfix can only be applied
to the following version of Enterprise Vault:
Enterprise Vault Compliance
Accelerator 2007 Service Pack 3 (SP3)
What issues does this hotfix resolve?
The Journal Connector (JC) fails
to move all resolved samples into the review set if there are 500 or more
resolved samples in a single department and the customer is running statistical
rather than the default guaranteed sampling method. The occurrence of this
problem can be confirmed by examining the dtrace output of the
AcceleratorService. (See Related Documents article 276120 for more information
on dtrace.)
(AcceleratorService) <Transaction
Resolver:1668> EV-M {Vaults} {C3} Moving resolved
transactions...
(AcceleratorService) <Transaction
Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept
#n...
(AcceleratorService) <Transaction
Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept
#n...
(AcceleratorService) <Transaction
Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept
#n...
The trace line 'Moved 500
records in Dept #n' will repeat until the service is restarted.
Which files does this hotfix replace?
AcceleratorApplication.dll
How to install this hotfix
1. Stop the "Enterprise Vault
Accelerator Manager" service.
2. Backup your Compliance
Accelerator customer databases.
3. Copy the
AcceleratorApplication.dll file to a safe place. Replace the
AcceleratorApplication.dll file with the corrected version supplied with this
hotfix.
Note: Although this file is
also used by the Journal Connector component on the Enterprise Vault Journaling
servers, this fix is specific to the Compliance Accelerator server processing,
so there is no need to replace this file on the Enterprise Vault Journaling
servers.
4. Run the SQL script
Etrack1279854.sql against all Compliance Accelerator customer
databases.
5. Start the "Enterprise Vault
Accelerator Manager" service.
How to uninstall this hotfix
1. Replace the
AcceleratorApplication.dll file with the original copy.
2. Restore the customer
database from backup.
Attachments
|
|
| Source | ETrack |
| Value | 1279854 |
| Description | Escalation document to track the troubleshooting of the problem. |
Related Articles
Legacy ID
306194
Article URL http://www.symantec.com/docs/TECH61713
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