Hotfix for Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 3, Build 5169. Statistical Sampling TransactionResolver malfunctions when 500 items are sampled for a single department.

Article:TECH61713  |  Created: 2008-01-17  |  Updated: 2009-01-25  |  Article URL http://www.symantec.com/docs/TECH61713
Article Type
Technical Solution


Environment

Issue



Hotfix for Enterprise Vault Compliance Accelerator (CA) 2007 Service Pack 3, Build 5169. Statistical Sampling TransactionResolver malfunctions when 500 items are sampled for a single department.

Solution



Which versions of Enterprise Vault Compliance Accelerator can this hotfix be applied?

This hotfix can only be applied to the following version of Enterprise Vault:
Enterprise Vault Compliance Accelerator 2007 Service Pack 3 (SP3)


What issues does this hotfix resolve?
The Journal Connector (JC) fails to move all resolved samples into the review set if there are 500 or more resolved samples in a single department and the customer is running statistical rather than the default guaranteed sampling method. The occurrence of this problem can be confirmed by examining the dtrace output of the AcceleratorService. (See Related Documents article 276120 for more information on dtrace.)

(AcceleratorService) <Transaction Resolver:1668> EV-M {Vaults} {C3} Moving resolved transactions...
(AcceleratorService) <Transaction Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept #n...
(AcceleratorService) <Transaction Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept #n...
(AcceleratorService) <Transaction Resolver:1668> EV-M {Vaults} {C3} Moved 500 records in Dept #n...

The trace line 'Moved 500 records in Dept #n' will repeat until the service is restarted.


Which files does this hotfix replace?

AcceleratorApplication.dll


How to install this hotfix

1. Stop the "Enterprise Vault Accelerator Manager" service.

2. Backup your Compliance Accelerator customer databases.

3. Copy the AcceleratorApplication.dll file to a safe place.  Replace the AcceleratorApplication.dll file with the corrected version supplied with this hotfix.

Note: Although this file is also used by the Journal Connector component on the Enterprise Vault Journaling servers, this fix is specific to the Compliance Accelerator server processing, so there is no need to replace this file on the Enterprise Vault Journaling servers.

4. Run the SQL script Etrack1279854.sql against all Compliance Accelerator customer databases.

5. Start the "Enterprise Vault Accelerator Manager" service.


How to uninstall this hotfix

1.  Replace the AcceleratorApplication.dll file with the original copy.

2.  Restore the customer database from backup.

Supplemental Materials

SourceETrack
Value1279854
DescriptionEscalation document to track the troubleshooting of the problem.


Legacy ID



306194


Article URL http://www.symantec.com/docs/TECH61713


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