"Unable to validate Oracle database credentials. Please try again" , while trying to configure remote agent utility for 32 bit oracle databse running on 64 bit server.

Article:TECH62026  |  Created: 2009-01-10  |  Updated: 2014-04-25  |  Article URL http://www.symantec.com/docs/TECH62026
Article Type
Technical Solution



When trying to configure the remote agent utility for the Oracle 32 bit database running on 64 bit server, "Unable to validate Oracle database credentials.  Please try again" error comes up.


When attempting to configure the Oracle Agent on 64 Bit Server for 32 bit oracle database, the following error occurs (Figure 1):

Unable to validate Oracle database credentials.

Figure 1


The Oracle Agent will not work with and is not supported for 32bit versions of Oracle Installed on a 64bit system .

Perform the following steps to determine if Oracle is installed on a 32bit or x64bit Server :
    1. Open My Computer and Browse the contents of the C drive.
    2. On a 64 bit System, there are two directories for program files which are Program files and Program files(X86).
    3. Locate the Oracle installation directory on both the locations given in step 2 .
    4. If it is 32bit Oracle Software it should be in Program files (x86).

Note:  "The x64 version of Windows is not capable of natively running 32-bit code. Because most applications are 32-bit, the x64 version of Windows makes use of an emulator known as WOW64 to allow 32-bit applications to run. Microsoft has created a new folder named \Windows\SysWOW64 in 64 bit technology that is used to store the 32-bit DLL's".

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Article URL http://www.symantec.com/docs/TECH62026

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