Overview:
NetBackup 6.5 backups of Windows clients to PureDisk Deduplication Option (PDDO) fail with status 84 reporting 'software error' when encountering files on a Microsoft NTFS file system containing objectid's.  

When the issue is seen, the Activity Monitor's Detailed status tab for the failed backup job will show the following line:
Critical bptm(pid=n) image write failed: error 2060022: software error

Media Server Log Files:
The bptm log will report the following at the point of failure (note also the file involved at point of failure):
09:24:50.989 [6948.8472] <16> 192.168.1.109: backupread_xlate stream Offset (0) !=save Offset (500)
09:24:50.989 [6948.8472] <16> 192.168.1.109: write_unknown_len_bufbackupread_xlate failed (0 0x1 2060022:software error)
09:24:50.989 [6948.8472] <16> 192.168.1.109: impl_write_image: STAT contents:
09:24:50.989 [6948.8472] <16> 192.168.1.109: impl_write_image error exit (0 0x12060022:software error)
09:24:50.989 [6948.8472] <2> 192.168.1.109: pi_write_image_v7 exit(2060022:software error)
09:24:50.989 [6948.8472] <32> do_write_image: sts_write_image failed:byteswritten = 0, len = 0
09:24:50.989 [6948.8472] <32> do_write_image: sts_write_image failed: error 2060022

pdplugin.log will report the following at point of failure:
07/01/08 09:24:50 [6948] [4] backupread_xlate stream Offset (0) != save Offset (500)
07/01/08 09:24:50 [6948] [4] write_unknown_len_buf backupread_xlate failed (0 0x1 2060022:software error)
07/01/08 09:24:50 [6948] [4] impl_write_image: STAT contents:
st_type=1 [TAR]
st_len=408
st_flags=0x1 [SIZE_UNKNOWN]
st_seqno=16
flags=5 [BACKUP_READ_FILE]
extents=[1]
offset=100352
length=161792
fname=example.dat

07/01/08 09:24:50 [6948] [4] impl_write_image error exit (0 0x1 2060022:software error)
07/01/08 09:24:50 [6948] [3] pi_write_image_v7 exit (2060022:software error)


Troubleshooting:
Upon examining the file involved with the failure (in this example the file in question is "example.dat"), an alternate data stream was found.

1. Within Windows Explorer, right-click the file and choose Properties > Summary tab. Note whether any of the fields such as Title, Subject, Author, Category, Keywords or Comments are completed

2. From command-line, run:

NOTE: if an object id is returned by the fsutil command, then this file would trigger the backup failure.


Resolution:
Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in Point Patch NB_PDE_6.5.0.1.tar. Please see the document id 307927 in the Related Documents section below. Or visit:
http://support.veritas.com/menu_ddProduct_NBUESVR_view_DOWNLOAD.htm