Tape based backup of Information Store database for Exchange 2007 running on a Windows 2008 server with Granular Recovery Technology (GRT) feature enabled fails with "Access Denied" when Information Store is preceded by other resources on the same server in the backup job.

Article:TECH62113  |  Created: 2008-01-29  |  Updated: 2012-01-02  |  Article URL http://www.symantec.com/docs/TECH62113
Article Type
Technical Solution

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Problem



Tape based backup of Information Store database for Exchange 2007 running on a Windows 2008 server with Granular Recovery Technology (GRT) feature enabled fails with "Access Denied" when Information Store is preceded by other resources on the same server in the backup job.


Error



Backup- \\Exchange2007\Microsoft Information Store\First Storage Group - Access Denied. Cannot backup directory ?Mailbox Database and its subdirectories.

Exact error message reported in Backup Exec version 12.5:

Backup- \\Exchange2007\Microsoft Information Store\First Storage Group

0xE00002fe - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.
V-79-57344-766 - Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

Cause



Before proceeding to implement the workaround mentioned below please refer to the following TechNote to ensure that the solution/workaround mentioned in it has been implemented.

 http://www.symantec.com/docs/TECH61406
 
The above error message may continue to occur even after having made the changes mentioned in the above technote if :
A) Exchange 2007 is installed on a Windows 2008 machine

B) In the resource order for the backup selection list Information Store is not the first resource to be backed up for the Exchange server (Figure 1)

C) Backup job is targeted to tape device
 
Figure 1:

Solution



To resolve the issue edit the backup selection list such that the Microsoft Information Store is the first resource to be backed up followed by the other resources on the server

(Figure 2)

.

 
Figure 2:
 
 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or Hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see  http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials

SourceError Code
Value0xe0008488
Description

Final error: 0xe0008488 - Access is denied.

SourceETrack
Value1374322
Description

E2K7:GRT backup to tape of IS for W2K8 E2K7 server fails when IS is preceeded by other resources on exch server in the same job.

SourceUMI
ValueV-79-57344-766
Description

Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

SourceError Code
Value0xe00002fe
Description

Cannot log on to MAPI with the specified credentials. Review the resource credentials for the job, and then run the job again.

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Legacy ID



306830


Article URL http://www.symantec.com/docs/TECH62113


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