Backup of a remote NetWare server fails with the following error: e000846b - resource could not be backed up because an error occurred while connecting backup exec windows servers remote agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer.

Article:TECH62234  |  Created: 2008-01-08  |  Updated: 2013-05-14  |  Article URL http://www.symantec.com/docs/TECH62234
Article Type
Technical Solution

Product(s)

Issue



Backup of a remote NetWare server fails with the following error: "e000846b - Resource could not be backed up because an error occurred while connecting Backup Exec Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer."


Error



e000846b - Resource could not be backed up because an error occurred while connecting Backup Exec Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer.

V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine

V-79-57344-33899 The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows. Make sure that the correct version of the Remote Agent is installed


Solution



If the Netware Agents do not appear under Favorite Resources or the error above is received during a backup job, verify the following information:
 
  1. Ensure the Remote Agent for NetWare is licensed under Help / About / License Information.
  2. Ensure the remote agent is running on the NetWare server by running Modules NDMP* from NetWare server console. NDMPD.NLM should be loaded.
Note -  The NDMPD.NLM should reflect Version 9.20 if using Backup Exec 12.x or 11.x for Windows Servers. Otherwise the version should reflect 9.10 for 10.x
 
This error can occur if the Remote Agent for NetWare Servers (RANW) is either not running or is a version which is incompatible with the Backup Exec for Windows Servers (BEWS) media server.
 
The following list shows the Remote Agent for NetWare Servers version which corresponds to the Backup Exec for Windows Servers media server version:
 
Backup Exec 12.x for Windows Servers uses the 9.20 version of the Remote Agent for NetWare Servers
Backup Exec 11.x for Windows Servers uses the 9.20 version of the Remote Agent for NetWare Servers
Backup Exec 10.x for Windows Servers uses the 9.10 version of the Remote Agent for NetWare Servers
 
To check if the RANW is loaded, run the following at the System Console of the NetWare server: MODULES NDMPD
 
If RANW is running, this command should return information about the module similar to the following:
 
 
NDMPD.NLM
 
Loaded from [SYS:BKUPEXEC\NLMS\] on Apr 25, 2008 10:38:46 am
 
(Address Space = OS)
 
Backup Exec NDMP Server Module
 
Version 9.20 November 29, 2006
 
Copyright (c) 2005 Symantec Corporation. All rights reserved.
 
If no information is returned, RANW is not running on the NetWare server. Attempt to restart the RANW using the BESTART command then execute the following command again: MODULES NDMPD
 
In addition, the Remote Agent for NetWare Servers (RANW) is designed to pre-check port 10000 on all IP addresses bound to the server when BESTART is run. In some instances, an Error 1004 is received when attempting to load the agent. This error can be bypassed by adding the -!X switch to the BKUPEXEC.NLM load line in the BESTART.NCF file which causes the pre-check code to ignore the return code that indicates port 10,000 is in use. If port 10,000 is actually in use, the RANW will subsequently fail when NDMPD connects to port 10,000.
 
For unknown reasons, NetWare will occasionally report a port in use when Backup Exec attempts to open that port even though TCPCON does not show the port to be open. If this is the case, and if the -!X switch does not resolve the problem, it will be necessary to reboot the NetWare server to clear the port.
 
If NDMPD.NLM is still not shown as being loaded, or if the version for NDMPD.NLM shown does not correspond to the version of Backup Exec for Windows Servers running on the media server, the latest version of the appropriate agent should be downloaded and installed from the links provided in the "Related Documents" section below.
 
  1. Ensure there is a file called ADVRTMS.DAT in SYS:BKUPEXEC and contains the IP Address of the media server. If the name of the server is listed in the file, change to the IP Address to bypass DNS issues. Note - if editing the file through Windows Explorer, ensure a .txt extension is not appended to the file name
  2. Stop and start the Remote Agent For NetWare by running BESTOP and BESTART from the server console.
  3. Verify network connectivity by running PING <IP Address> to the remote and also from the remote back to the media server.
  4. Ensure a connection can be made by running TELNET from the media server to the remote using Port 10000.
 
TELNET <IP ADDRESS> 10000
* Note - output should be strange ASCI characters 

Supplemental Materials

SourceUMI
ValueV-79-57344-33899
Description

Resource could not be backed up because an error occurred while connecting Backup Exec Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer.


SourceError Code
Valuee000846b
Description

Resource could not be backed up because an error occurred while connecting backup exec windows servers remote agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer.



Legacy ID



306985


Article URL http://www.symantec.com/docs/TECH62234


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