CommandCentral Storage (CCS) 5.0 MP1_RP1 or MP1_RP2 for Windows does not display the correct version level in the Add/Remove Programs panel. If an uninstall is started from the Add/Remove Programs panel, CCS will not cleanly uninstall and a new installation of CCS will fail.

Article:TECH62442  |  Created: 2008-01-08  |  Updated: 2012-01-27  |  Article URL http://www.symantec.com/docs/TECH62442
Article Type
Technical Solution

Product(s)

Environment

Issue



CommandCentral Storage (CCS) 5.0 MP1_RP1 or MP1_RP2 for Windows does not display the correct version level in the Add/Remove Programs panel. If an uninstall is started from the Add/Remove Programs panel, CCS will not cleanly uninstall and a new installation of CCS will fail.


Solution



After running the uninstall from the Add/Remove Programs panel, run the CommandCentral Storage Cleanup Script to remove all remaining traces of CCS.

The Total Cleanup script can be downloaded at http://seer.entsupport.symantec.com/docs/306311.htm 

Note: A link to the description of the tool is below.


Screenshot of installation error message after CCS is not completely uninstalled and reinstall is attempted.




Legacy ID



307365


Article URL http://www.symantec.com/docs/TECH62442


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