Backup job hangs at approximately 95% with a status of "Updating History" when using Backup Exec System Recovery (BESR)

Article:TECH62474  |  Created: 2009-01-02  |  Updated: 2010-09-08  |  Article URL http://www.symantec.com/docs/TECH62474
Article Type
Technical Solution


Environment

Issue



Backup job hangs at approximately 95% with a status of "Updating History" when using Backup Exec System Recovery (BESR)


Solution



A backup job can potentially hang when updating the history due to corruption in the physical history files.
 
To resolve the issue perform the following steps:
 
(1) In Task Manager, stop VPROTRAY.EXE
(2) In Windows Services, stop the Backup Exec System Recovery service (VPROSVC.EXE).
(3) Use Windows explorer to remove *.PQJ files located in the
 
For Windows 2003 & XP
X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\Schedule.
 
 
For Windows 2008 , 2008 R2 , Vista and Windows 7
 
X:\Program Data\Symantec\Backup Exec System Recovery\Schedule
 
(Where X:\ is the drive in which BESR is installed)
 
(4) Use Windows explorer to remove *.PQH files located in the
 
For Windows 2003 & XP
 
X:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\History.
 
 
 
For Windows 2008 , 2008 R2 , Vista and Windows 7
 
X:\Program Data\Symantec\Backup Exec System Recovery\History
 
 
(Where X:\ is the drive in which BESR is installed)
 
(5) In Windows Services, start the Backup Exec System Recovery service (VPROSVC.EXE).
(6) Use Windows explorer to start VPROTRAY.EXE located in the \Program Files\Symantec\Backup Exec System Recovery\Agent sub-folder.
(7) Start Backup Exec System Recovery and recreate the backup job.
 
*Note:  Since the history files were removed, the next backup performed will be a Base Recovery Point.

 




Legacy ID



307406


Article URL http://www.symantec.com/docs/TECH62474


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