The Device Configuration Wizard does not run TapeInst.exe when a user is not the root administrator on a Windows 2008 media server.

Article:TECH62489  |  Created: 2008-01-12  |  Updated: 2012-02-02  |  Article URL http://www.symantec.com/docs/TECH62489
Article Type
Technical Solution

Product(s)

Issue



If a User who has administrative rights but is not the root (default) administrator on a Windows 2008 media server runs the Device Configuration Wizard,  the wizard completes successfully without the TapeInst.exe being executed and the user is not notified accordingly. Hence, the device drivers are not installed.


Solution



To avoid this problem, make the User a default administrator on Windows 2008 and then run the Device Configuration Wizard.

NOTE : This issue has been resolved in version 12.5 of Backup Exec and above.


 

Supplemental Materials

SourceETrack
Value1211825
Description

Device Configuration Wizard does not run TapeInst when user is not root administrator on a Windows 2008 media server



Legacy ID



307422


Article URL http://www.symantec.com/docs/TECH62489


Terms of use for this information are found in Legal Notices