BUG REPORT: Backup Reporter Agent encounters the message " java.lang.NullPointerException (A2030) " when parsing NetBackup Images written using Storage LifeCycle Policy to a PureDisk Storage Unit
| Article:TECH63135 | | | Created: 2009-01-10 | | | Updated: 2009-01-10 | | | Article URL http://www.symantec.com/docs/TECH63135 |
Problem
BUG REPORT: Backup Reporter Agent encounters the message " java.lang.NullPointerException (A2030) " when parsing NetBackup Images written using Storage LifeCycle Policy to a PureDisk Storage Unit
Error
agent.module.netbackup.NetBackupBpimagelistParser.getImage THROW com.veritas.gom.agent.shared.AgentException: A2030: Unexpected problem encountered when parsing command output
Solution
Overview:
Backup Reporter (VBR) 6.5.1 is capable of reporting on data sent to PureDisk (PD) Storage Units (STUs) using Storage Lifecycle Policies (SLP). When a backup is targeted to SLP, the retention of the initial copy of the backup is temporarily reset to infinity until all the necessary copies are made as defined in the SLP. VBR parses the Image data from NetBackup and encounters the following error when it parses an Image where the Retention is set to infinity.
Logs:
Agent core logs are located at: <InstallPath>\Veritas Backup Reporter\Agent\Logs\core*.log files
2008/09/05 09:39:03 EST agent.module.2 pool-1-thread-2 INFO agent.module.netbackup.NetBackupBpimagelistParser.getImages Unable to parse line :
'FRAG 1 1 3528133 0 0 0 512 @aaaad nbu-srv-1 262144 0 0 -1 4 1;PureDisk;pd-srv-1.prod.se.lab;PDDO_Disk_Pool;PureDiskVolume;0 2147483647 0 65560 0 0 0 6 1220574559 1220571366 0 *NULL* '
2008/09/05 09:39:03 EST agent.module.2 pool-1-thread-2 FINER agent.module.netbackup.NetBackupBpimagelistParser.getImage THROW com.veritas.gom.agent.shared.AgentException: A2030: Unexpected problem encountered when parsing command output
at com.veritas.gom.agent.shared.AgentException.createAgentException(AgentException.java:248)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.getImages(NetBackupBpimagelistParser.java:397)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.next(NetBackupBpimagelistParser.java:767)
at com.veritas.gom.agent.core.comm.Event.getLastData(Event.java:679)
at com.veritas.gom.agent.core.comm.AgentCommunicationThread.transmitData(AgentCommunicationThread.java:179)
at com.veritas.gom.agent.core.comm.AgentCommunicationThread.run(AgentCommunicationThread.java:358)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.veritas.gom.agent.module.netbackup.NetBackupImageCopy.addFragmentToHashMap(NetBackupImageCopy.java:114)
at com.veritas.gom.agent.module.netbackup.NetBackupImageCopy.addFragments(NetBackupImageCopy.java:141)
at com.veritas.gom.agent.module.netbackup.NetBackupImage.addImageCopy(NetBackupImage.java:414)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.getImages(NetBackupBpimagelistParser.java:389)
... ... ... ...
Resolution:
Symantec has acknowledged that the aforementioned issue (ETrack 1404841) is present in the current version(s) of the product(s) mentioned at the end of this article. This issue is currently being considered by Symantec to be addressed in Backup Reporter patch 6.5.1.1. Upon the release of VBR 6.5.1.1, please visit the following link for download and readme information.
http://www.symantec.com/business/support/downloads.jsp?pid=54202
Backup Reporter (VBR) 6.5.1 is capable of reporting on data sent to PureDisk (PD) Storage Units (STUs) using Storage Lifecycle Policies (SLP). When a backup is targeted to SLP, the retention of the initial copy of the backup is temporarily reset to infinity until all the necessary copies are made as defined in the SLP. VBR parses the Image data from NetBackup and encounters the following error when it parses an Image where the Retention is set to infinity.
Logs:
Agent core logs are located at: <InstallPath>\Veritas Backup Reporter\Agent\Logs\core*.log files
2008/09/05 09:39:03 EST agent.module.2 pool-1-thread-2 INFO agent.module.netbackup.NetBackupBpimagelistParser.getImages Unable to parse line :
'FRAG 1 1 3528133 0 0 0 512 @aaaad nbu-srv-1 262144 0 0 -1 4 1;PureDisk;pd-srv-1.prod.se.lab;PDDO_Disk_Pool;PureDiskVolume;0 2147483647 0 65560 0 0 0 6 1220574559 1220571366 0 *NULL* '
2008/09/05 09:39:03 EST agent.module.2 pool-1-thread-2 FINER agent.module.netbackup.NetBackupBpimagelistParser.getImage THROW com.veritas.gom.agent.shared.AgentException: A2030: Unexpected problem encountered when parsing command output
at com.veritas.gom.agent.shared.AgentException.createAgentException(AgentException.java:248)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.getImages(NetBackupBpimagelistParser.java:397)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.next(NetBackupBpimagelistParser.java:767)
at com.veritas.gom.agent.core.comm.Event.getLastData(Event.java:679)
at com.veritas.gom.agent.core.comm.AgentCommunicationThread.transmitData(AgentCommunicationThread.java:179)
at com.veritas.gom.agent.core.comm.AgentCommunicationThread.run(AgentCommunicationThread.java:358)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.veritas.gom.agent.module.netbackup.NetBackupImageCopy.addFragmentToHashMap(NetBackupImageCopy.java:114)
at com.veritas.gom.agent.module.netbackup.NetBackupImageCopy.addFragments(NetBackupImageCopy.java:141)
at com.veritas.gom.agent.module.netbackup.NetBackupImage.addImageCopy(NetBackupImage.java:414)
at com.veritas.gom.agent.module.netbackup.NetBackupBpimagelistParser.getImages(NetBackupBpimagelistParser.java:389)
... ... ... ...
Resolution:
Symantec has acknowledged that the aforementioned issue (ETrack 1404841) is present in the current version(s) of the product(s) mentioned at the end of this article. This issue is currently being considered by Symantec to be addressed in Backup Reporter patch 6.5.1.1. Upon the release of VBR 6.5.1.1, please visit the following link for download and readme information.
http://www.symantec.com/business/support/downloads.jsp?pid=54202
|
|
| Source | ETrack |
| Value | 1404841 |
| Description | 6.5.1 Service Request- Images tagged with Storage Lifecycle policy that use data classification fail with error A2030 |
Related Articles
Legacy ID
308292
Article URL http://www.symantec.com/docs/TECH63135
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