Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor received when attempting to install Backup Exec System Recovery (BESR) on a Windows 2000 server.

Article:TECH63373  |  Created: 2008-01-17  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH63373
Article Type
Technical Solution


Environment

Issue



Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor received when attempting to install Backup Exec System Recovery (BESR) on a Windows 2000 server.

Error



Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.

Solution



To resolve the error perform the following steps:
1)  Verify the mfc42.dll, mfc42u.dll and msvcrt.dll files do not have the READ-ONLY attribute. These files are typically located in %system%\system32\ directory.
2)  Stop the Microsoft IIS services and any type of anti-virus and attempt to install again.
3)  If issue persist, apply the latest Service Pack from Microsoft. Currently, Service Pack 4 is the latest available from Microsoft
4)  In addition, download and install the Windows Installer 3.1 from Microsoft







Supplemental Materials

SourceError Code
Value1723
DescriptionThere is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.


Legacy ID



308618


Article URL http://www.symantec.com/docs/TECH63373


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