The "Create custom Symantec Recovery Disk CD" wizard hangs at 100% during the driver mining phase when 64-bit drivers are added to the Symantec Recovery Disk (SRD) on a 32-bit platform
| Article:TECH63520 | | | Created: 2008-01-24 | | | Updated: 2008-01-21 | | | Article URL http://www.symantec.com/docs/TECH63520 |
Problem
The "Create custom Symantec Recovery Disk CD" wizard hangs at 100% during the driver mining phase when 64-bit drivers are added to the Symantec Recovery Disk (SRD) on a 32-bit platform
Solution
This issue
occurs when trying to add 64-bit drivers to the custom SRD wizard on a 32 bit
platform. The cancel button is disabled and closing the wizard by clicking (X)
button generates a runtime error as follows:
"The
application has requested the Runtime to terminate it in an unusual way. Please
contact the application's support team for more information."
Workaround:
Provide the
appropriate drivers (32-bit drivers for a 32bit operating system being restored,
64-bit drivers for a 64 bit operating system) during the custom SRD creation
wizard.
Symantec
Corporation has acknowledged that the above-mentioned issue is present in the
current version(s) of the product(s) mentioned at the end of this article.
Symantec Corporation is committed to product quality and satisfied customers.
Symantec
Corporation currently plans to address this issue by way of a patch or hotfix to
the current version of the software. Please be sure to refer back to this
document periodically as any changes to the status of the issue will be
reflected here. A link to the patch or hotfix download will be added to this
document when it becomes available. Please note that Symantec Corporation
reserves the right to remove any fix from the targeted release if it does not
pass quality assurance tests. Symantec's plans are subject to change and any
action taken by you based on the above information or your reliance upon the
above information is made at your own risk.
|
|
| Source | ETrack |
| Value | 1396645 |
| Description | Custom SRD hangs at 100% when driver is added and copy of SRD is saved to hard drive. |
| Source | ETrack |
| Value | 1400215 |
| Description | ML Build (Portuguese-BR): Create custom SRD hangs during driver mining phase on Windows Server 2008 Web BR |
Legacy ID
308834
Article URL http://www.symantec.com/docs/TECH63520
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