The "Create custom Symantec Recovery Disk CD" wizard hangs at 100% during the driver mining phase when 64-bit drivers are added to the Symantec Recovery Disk (SRD) on a 32-bit platform

Article:TECH63520  |  Created: 2008-01-24  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH63520
Article Type
Technical Solution


Environment

Issue



The "Create custom Symantec Recovery Disk CD" wizard hangs at 100% during the driver mining phase when 64-bit drivers are added to the Symantec Recovery Disk (SRD) on a 32-bit platform

Solution



This issue occurs when trying to add 64-bit drivers to the custom SRD wizard on a 32 bit platform. The cancel button is disabled and closing the wizard by clicking (X) button generates a runtime error as follows:
"The application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Workaround:
Provide the appropriate drivers (32-bit drivers for a 32bit operating system being restored, 64-bit drivers for a 64 bit operating system) during the custom SRD creation wizard.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Supplemental Materials

SourceETrack
Value1396645
DescriptionCustom SRD hangs at 100% when driver is added and copy of SRD is saved to hard drive.

SourceETrack
Value1400215
DescriptionML Build (Portuguese-BR): Create custom SRD hangs during driver mining phase on Windows Server 2008 Web BR

Legacy ID



308834


Article URL http://www.symantec.com/docs/TECH63520


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