Obtaining Licensing and Installation Media
|Article:TECH63533|||||Created: 2008-01-24|||||Updated: 2010-12-09|||||Article URL http://www.symantec.com/docs/TECH63533|
How to obtain the installation source download and license keys for NetBackup Server, NetBackup Enterprise Server, and components.
NetBackup license keys and downloads can be obtained by following the steps in the videos found at the links below.
For new product license keys:
For product version upgrade license keys:
Frequently asked questions (FAQs) about Software Version Upgrades: http://www.symantec.com/business/products/licensing/upgrades/faq.jsp
NetBackup License Deployment Analysis:
NetBackup License Deployment Analysis service is available through the following avenues:
- A customer can request a Deployment Analysis through the Symantec account team
- A customer can request a Deployment Analysis directly by e-mailing: SDA_tools@symantec.com
Product Activation & Licensing Keys site:
Licensing Portal User Guide:
As Technical Support does not have access to licensing information, Technical Support is not able to provide direct assistance with application licensing. If assistance is required with licensing, please contact a regional Customer Care representative. The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world, please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp
The installation source for all NetBackup Enterprise Server, NBU PureDisk, NBU RealTime, and components can be obtained via FileConnect.
* Symantec File Connect: http://fileconnect.symantec.com
Symantec FileConnect - List of Available Products: http://www.symantec.com/downloads/fileconnect/index.jsp
This index is arranged by
* Product family
* Within each product family, by language.
A serial number is required to initiate the software download through FileConnect. This serial number is specific to the FileConnect site and is not the product license key. The serial number will either come with an upgrade or purchase letter.
If this information is not available, a serial number it can be procured from:
Symantec Licensing Portal:
or request a FileConnect serial number through Symantec Customer Care:
Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads. If assistance is required with either of the two download locations, please review the licensing PDF documents as referenced in the Licensing section above.
If installing NetBackup 6.5 or 6.0 GA the Release Updates can be obtained via the Support website and are listed here:
If further assistance is required, please contact a regional Customer Care representative. The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at http://www.symantec.com/enterprise/support/assistance_care.jsp
Article URL http://www.symantec.com/docs/TECH63533