Obtaining Licensing and Installation Media

Article:TECH63533  |  Created: 2008-01-24  |  Updated: 2013-07-03  |  Article URL http://www.symantec.com/docs/TECH63533
Article Type
Technical Solution


Issue



How to obtain the installation source download and license keys for NetBackup Server, NetBackup Enterprise Server, and components.


Solution



Licensing
NetBackup license keys and downloads can be obtained by following the steps in the videos found at the links below.

For new product license keys:
 https://licensing.symantec.com/NP-video/New_Purch.html

For product version upgrade license keys:
 https://licensing.symantec.com/VU-video/VU_process.html

Frequently asked questions (FAQs) about Software Version Upgrades:    http://www.symantec.com/business/products/licensing/upgrades/faq.jsp

NetBackup License Deployment Analysis:
NetBackup License Deployment Analysis service is available through the following avenues:
  • A customer can request a Deployment Analysis through the Symantec account team
  • A customer can request a Deployment Analysis directly by e-mailing:  SDA_tools@symantec.com
Additional Helpful Links:
Product Activation & Licensing Keys site:
 http://www.symantec.com/enterprise/licensing/activation/index.jsp

Licensing Portal User Guide:
 http://www.symantec.com/LicensingPortalHelp

As Technical Support does not have access to licensing information, Technical Support is not able to provide direct assistance with application licensing.  If assistance is required with licensing, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934.  To obtain a Customer Care phone number for other regions around the world, please visit Customer Care Assistance & Information at    http://www.symantec.com/enterprise/support/assistance_care.jsp


Downloads
The installation source for all NetBackup Enterprise Server, NBU PureDisk, NBU RealTime, and components can be obtained via FileConnect.  

Download locations:
   * Symantec File Connect:    http://fileconnect.symantec.com
 
Symantec FileConnect - List of Available Products:    http://www.symantec.com/downloads/fileconnect/index.jsp
      This index is arranged by
                      * Product family
                      * Within each product family, by language.

A serial number is required to initiate the software download through FileConnect.   This serial number is specific to the FileConnect site and is not the product license key.  The serial number will either come with an upgrade or purchase letter.

If this information is not available, a serial number it can be procured from:

            Symantec Licensing Portal:
             https://licensing.symantec.com/acctmgmt/index.jsp
            or request a FileConnect serial number through Symantec Customer Care:
             http://www.symantec.com/enterprise/support/assistance_care.jsp

Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads.   If assistance is required with either of the two download locations, please review the licensing PDF documents as referenced in the Licensing section above.  

If installing NetBackup 6.5 or 6.0 GA the Release Updates can be obtained via the Support website and are listed here:
   http://www.symantec.com/docs/TECH65429 

If further assistance is required, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at    http://www.symantec.com/enterprise/support/assistance_care.jsp

 




Legacy ID



308850


Article URL http://www.symantec.com/docs/TECH63533


Terms of use for this information are found in Legal Notices