SharePoint 2007 backup failure 0xe000031a - Unable to query the team database metadata. when User Account Control (UAC) is enabled.

Article:TECH63744  |  Created: 2008-01-02  |  Updated: 2013-09-30  |  Article URL http://www.symantec.com/docs/TECH63744
Article Type
Technical Solution

Product(s)

Issue



There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467

 

Error



     Job log:

0xe000031a - Unable to query the team database metadata. 

Warning: "SSP1\Services-DB 1 (SHAREPOINT\ SharedServices1_DB)\ SharedServices1_DB" is a corrupt file. This file can not verify

      From the SPSWrapper log:

<Unknown>

 


Solution



Some elements of SharePoint backups generate errors while some are successful.  The following is an example to highlight the different elements which have failed.
 
 
Component Error?
ConfigurationV3-DB Success
SharedServices\Services-DB 1 Error: Unable to query the Team database meta-data & WARNING: "Shared Search Index\Search-DB 1 ([SERVERNAME]\SharedServices_Search_DB)\SharedServices_Search_DB" is a corrupt file. This file cannot verify
Shared Search Index\Search-DB 1 Error: Unable to query the Team database meta-data & WARNING: "Shared Search Index\Search-DB 1 ([SERVERNAME]\SharedServices_Search_DB)\SharedServices_Search_DB" is a corrupt file. This file cannot verify
Shared Search Index\Index files 1 Success
Search instance\Search-DB 1 Success
Search instance\Index files 1 Success
MySite\Content-DB 1 Error: Unable to query the Team database meta-data
SharePoint - 80\Content-DB 1 Error: Unable to query the Team database meta-data
WebApplication\Content-DB 1 Success
SSP - 8080\Content-DB 1 Error: Unable to query the Team database meta-data
DEV - 90\Content-DB 1 Error: Unable to query the Team database meta-data
Global Settings Success

 

To resolve the issue disable User Account Control (UAC) on all servers in the farm.  Further insight about UAC is discussed in this Microsoft article
 

 

Supplemental Materials

SourceUMI
ValueV-79-57344-794
Description

Unable to query the team database metadata


SourceError Code
Value0xe000031a
Description

Unable to query the team database metadata



Legacy ID



310632


Article URL http://www.symantec.com/docs/TECH63744


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