When installing the Backup Exec Desktop and Laptop Option (DLO) agent, "Error: 2738 Could not access VBScript run time for custom action."

Article:TECH63798  |  Created: 2008-01-03  |  Updated: 2012-03-21  |  Article URL http://www.symantec.com/docs/TECH63798
Article Type
Technical Solution


Issue



When installing the Backup Exec Desktop and Laptop Option (DLO) agent, "Error: 2738 Could not access VBScript run time for custom action."


Error



Error 2738 Could not access VBScript run time for custom action.

In the application event log there is an event ID 100005.


Cause



The above error occurs when trying to install the DLO agent on a Windows Vista machine. 

This error indicates that the VBScript DLL is not properly registered on the Vista machine.  


Solution




Perform a search for vbscript.dll and find what folder it is in.
From a CMD  prompt browse to that folder and run "Regsvr32 vbscript.dll" and then try the installation again.
 

Supplemental Materials

SourceError Code
Value2738
Description

Could not access VBScript run time for custom action



Legacy ID



310709


Article URL http://www.symantec.com/docs/TECH63798


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