"Failed to access ServerName" when trying to select remote resources located on a remote server behind a NAT Firewall or "Access denied" when trying to restore/backup remote servers.
|Article:TECH63925|||||Created: 2010-02-08|||||Updated: 2014-05-14|||||Article URL http://www.symantec.com/docs/TECH63925|
"Failed to access ServerName
After allowing all traffic to pass through a firewall between the media server and remote server, a user defined selection has been added to a backup selection list. When attempting to browse the user defined selection, the following error may be generated:
"Failed to access
WARNING: MSNetEstablishConnection error 1203 from WNetAddConnection2 for connection to \\10.1.1.2
DSEnumerator failed with -536836945: The directory or file was not found, or could not be accessed.
net helpmsg 1203
No network provider accepted the given network path.
1. Retrieve all of the IP settings from the Backup Exec media server and remote server using IPCONFIG
2. Verify that name resolution is working by using NSLOOKUP.
Examples of NSLOOKUP queries.
- nslookup myserver
- nslookup 10.0.0.22
- Enable port forwarding on the firewall: To do this consult the network administrator, firewall documentation, or firewall vendor for further information.
- Add a static route from the Backup Exec media server to the firewall using the command line:
- ROUTE ADD
- ROUTE ADD 22.214.171.124 MASK 255.0.0.0 126.96.36.199 METRIC 3 IF 2
|Value||The directory of file was not found. "Access denied"|
Article URL http://www.symantec.com/docs/TECH63925