Restore job fails when attempting to restore over an existing powered on virtual machine using Agent for Microsoft Virtual Server (AMVS)

Article:TECH64075  |  Created: 2008-01-15  |  Updated: 2014-09-24  |  Article URL http://www.symantec.com/docs/TECH64075
Article Type
Technical Solution


Issue



Restore job fails when attempting to restore over an existing powered on virtual machine using Agent for Microsoft Virtual Server (AMVS)


Error



Final error: 0xe0009641 - The restore job cannot continue because the virtual machine is running or is powered on. Check the job properties, or power off the virtual machine, and then run the job again. Final error category: Resource Errors

V-79-57344-65253 - A failure occurred restoring because the files cannot be replaced and no alternate location was specified. Error writing file data.
V-79-57344-65233 - Writer Name: Microsoft Hyper-V, Writer ID: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}, Last error: 0x80042319, State: 0001.
V-79-57344-65233 - A failure occurred querying the Writer status.
V-79-40960-38466 - An error occurred while completing the operation on Virtual Machine Cannot change the power state of a virtual machine.

(FIGURE 1)
  
 


Cause



When restoring virtual machine using the Agent for Microsoft Virtual Server (AMVS) the job will fail when the following conditions exist:
 
  • The virtual machine being restore is registered in Hyper-V or Microsoft Virtual Server 2005
  • The restore job options for Microsoft Virtual Server has the check box for "Overwrite Powered On Virtual Machines" unchecked.
  • The virtual machine being restored is powered on in Hyper-V or Microsoft Virtual Server 2005

Solution



By default, the virtual machine is turned off before the restore job processes and the virtual machine is overwritten. To prevent powered-on virtual machines from being overwritten, uncheck this option. If this option is unchecked and a virtual machine is running, the job fails. You must manually power down the virtual machine before you attempt to run the restore job again or check the box to "Overwrite Powered on Virtual Machines" in the restore jobs settings under Microsoft Virtual Server.

 


Supplemental Materials

SourceUMI
ValueV-79-40960-38466
Description

An error occurred while completing the operation on Virtual Machine cannot change the power state of a virtual machine.


SourceError Code
Value0xe0009641
Description

The restore job cannot continue because the virtual machine is running or is powered on. Check the job properties, or power off the virtual machine, and then run the job again. Final error category: Resource Errors


SourceUMI
ValueV-79-57344-65253
Description

A failure occurred restoring because the files cannot be replaced and no alternate location was specified. Error writing file data.


SourceUMI
ValueV-79-57344-65233
Description

Writer Name: Microsoft Hyper-V, Writer ID: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}, Last error: 0x80042319, State: 0001. A failure occurred querying the Writer status.



Legacy ID



311655


Article URL http://www.symantec.com/docs/TECH64075


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