Live Update fails with error "The query for available updates failed, error code - 1073741819" when querying for available updates

Article:TECH64088  |  Created: 2008-01-15  |  Updated: 2011-08-23  |  Article URL http://www.symantec.com/docs/TECH64088
Article Type
Technical Solution

Product(s)

Environment

Issue



Live Update fails with error "The query for available updates failed, error code - 1073741819" when querying for available updates


Error



The query for available updates failed, error code=-1073741819

The Application log in the Event viewer displays the following event:
 

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34578
Backup Exec Alert: Live Update Error
(Server: "Server name") The query for available updates failed, error code=-1073741819


Solution



  1. Uninstall the existing LiveUpdate from Add/Remove Programs in Control Panel
  2. Delete the LiveUpdate folder from C:\Program Files\Symantec\
  3. Use link  http://www.symantec.com and search for "download Liveupdate" and run LUSETUP.EXE .
  4. Reboot the Media  server.
After reboot, run the LiveUpdate.

Supplemental Materials

SourceEvent ID
Value34578
Description

The query for available updates failed, error code=-1073741819


Legacy ID



311676


Article URL http://www.symantec.com/docs/TECH64088


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