When attempting to apply a product key to Backup Exec System Recovery (BESR) 8.5 the following Windows event occurs: Warning A3392CC9: Invalid license date 1/1/1601 with 60 days before expiration corrected to 12/19/2008. 0x00 (Backup Exec System Recovery Management Control )

Article:TECH64252  |  Created: 2008-01-20  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH64252
Article Type
Technical Solution


Issue



When attempting to apply a product key to Backup Exec System Recovery (BESR) 8.5 the following Windows event occurs: Warning A3392CC9: Invalid license date 1/1/1601 with 60 days before expiration corrected to 12/19/2008. 0x00 (Backup Exec System Recovery Management Control )


Error



EC8F1C20: Cannot install license.
EC8F17C8: Invalid serial number: . 0xEBAB0005 (Backup Exec System Recovery) 0x80020009 (Backup Exec System Recovery Management Control )
Warning A3392CC9: Invalid license date 1/1/1601 with 60 days before expiration corrected to 12/19/2008 0x00


Solution



When attempting to apply an Backup Exec System Recovery (BESR) 8.5 product key to a locally updated client system, the errors listed above are generated.
The key appears to have been accepted but after a short period of time the local BESR console/UI's HELP | About menu shows the agent's license status as 'Not activated.'

This issue is caused by an in-placed upgrade of the Backup Exec System Recovery agent without performing the following tasks first:


 

    1.  Importing the updated product key for the 8.5 version into the new in-place upgrade of Backup Exec System Recovery Manager (BESRM) console.
    2.  Uninstall previous Management Control 8.0x agent and install the updated Management Control 8.5 agent on the managed clients.
      NOTE: Uninstalling and installing the updated management control agent does not require a reboot of the client system(s).
    3.  Assigned the new product key to the updated client(s) from BESRM console.


Following these steps should remedy the generation of these error message.

For more information on following these steps listed above, please the appropriate technote in the 'Related documents' section listed below.


Supplemental Materials

ValueV-281-3215-7200
Description

Error EC8F1C20: Cannot install license


ValueV-281-3215-6088
Description

Error EC8F17C8: Invalid serial number: .


ValueV-281-2987-5
Description

0xEBAB0005 (Backup Exec System Recovery)


ValueV-281-825-11465
Description

Warning A3392CC9: Invalid license date 1/1/1601 with 60 days before expiration corrected to 12/19/2008. 0x00 (Backup Exec System Recovery Management Control )



Legacy ID



311958


Article URL http://www.symantec.com/docs/TECH64252


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