Vmware ESX 3.5 backup using the Agent for VMware Virtual Infrastructure (AVVI) fails with the error "Final error: 0xe0009541 - Could not connect to the VMware Virtual Center or ESX server. Please verify the credential supplied for login."

Article:TECH64253  |  Created: 2009-01-17  |  Updated: 2013-01-29  |  Article URL http://www.symantec.com/docs/TECH64253
Article Type
Technical Solution


Environment

Issue



Vmware ESX 3.5 backup using the Agent for VMware Virtual Infrastructure (AVVI) fails with the error "Final error: 0xe0009541 - Could not connect to the VMware Virtual Center or ESX server. Please verify the credential supplied for login."


Error



Final error: 0xe0009541 - Could not connect to the VMware Virtual Center or ESX server. Please verify the credential supplied for login.
 


Cause




Backup using the Agent for VMware Virtual Infrastructure (AVVI) may fail with the above mentioned error message for one of the following reasons:

A. If there is authentication failure while connecting to either the Virtual Center or ESX server.  The Agent for VMware Virtual Infrastructure facilitates the backup and restore of virtual machines hosted on an ESX server, either through ESX server or using Virtual Center.

B. If the guest virtual machine is selected under windows/domain selections as well as VMware Virtual Center and ESX server node in backup selections.
 


Solution




To resolve the issue, please follow these steps:

A]
  • In order to backup the Virtual Machine, correct credentials needs to be specified.  
  • If the backup is performed through the Virtual Center, then the Logon Account, that is the Local System Account, rights needs to be specified.
  • If the backup is performed through ESX Server directly then its the root account that needs to be used.

Note: This issue can also occur if the password is changed for the account after the job configuration. To resolve this, the password needs to be changed in Backup Exec (Network, Logon Accounts) as well.

B]

Deselect the Guest Machine from Windows network or Domain selections if it is already selected under the VMware Virtual Center and ESX server node in backup selections.


 

Supplemental Materials

SourceUMI
ValueV-79-57344-38209
Description

Final error: 0xe0009541 - Could not connect to the VMware Virtual Center or ESX server. Please verify the credential supplied for login.


SourceError Code
Value0xe0009541
Description

Could not connect to the VMware Virtual Center or ESX server. Please verify the credential supplied for login.



Legacy ID



311960


Article URL http://www.symantec.com/docs/TECH64253


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