BUG REPORT: PureDisk Remote Office Edition versions 6.5 through 6.5.0.1 have an issue where a heavily stressed PureDisk Content Router service (pdcr) may go to an 'unused' state, consequently the Content Router will stop accepting backup data.
| Article:TECH64290 | | | Created: 2008-01-21 | | | Updated: 2010-01-01 | | | Article URL http://www.symantec.com/docs/TECH64290 |
Problem
BUG REPORT: PureDisk Remote Office Edition versions 6.5 through 6.5.0.1 have an issue where a heavily stressed PureDisk Content Router service (pdcr) may go to an 'unused' state, consequently the Content Router will stop accepting backup data.
Solution
BUG:
Etrack 1237031 - "Heavy stressed spoold crashing presumably because of curl
issues"
SYMPTOM(S):
PureDisk
versions 6.5 through 6.5.0.1 have an issue where a heavily stressed PureDisk
Content Router service (pdcr) may go to an 'unused' state, consequently the
Content Router will stop accepting backup data.
- Confirm
the ContentRouter service is in an "unused" state (down) via
'/etc/init.d/puredisk status' command (as long as the content router is down, no
backup data can be written).
LOG
FILE(S):
- Confirm
that spoold reports a segmentation fault/crash by tailing the
/Storage/log/spoold.log:
September
03 19:15:12 TRACE [1074268480]: SignalClass: __sigChild, got signal
17
September
03 19:15:12 TRACE [1074268480]: SignalClass: __sigChild, got signal
17
September
03 19:15:12 TRACE [1074268480]: task 23246 terminated, status = 0, signal =
(normal exit)
Fatal
Error: unexpected signal 'Segmentation fault' in thread 48009726461440. Cannot
continue
Program
backtrace:
/opt/pdcr/../pdshared/lib/libdct.so.6(dctLogBacktrace+0x39)[0x2baa220d0ec9]
/opt/pdcr/bin/spoold[0x438f03]
/lib64/libpthread.so.0[0x2baa22373c10]
/opt/pdcr/../pdopensource/lib/libcurl.so.3[0x2baa219abd92]
/opt/pdcr/../pdopensource/lib/libcurl.so.3[0x2baa219ac1f6]
/opt/pdcr/../pdopensource/lib/libcurl.so.3(curlibcurl.so.3(curl_mvsnprintf+0x25)[0x2baa219ad655]
/opt/pdcr/../pdopensource/lib/libcurl.so.3(Curl_failf+0x9f)[0x2baa2199f00f]
/opt/pdcr/../pdopensource/lib/libcurl.so.3(Curl_resolv+0x2f3)[0x2baa21998653]
/opt/pdcr/../pdopensource/lib/libcurl.so.3(Curl_connect+0x1868)[0x2baa219a5e18]
[0x41fbb9d8]
spoold.log
lines 45434-45489/45489 (END)
WORKAROUND:
Simply
restart pdcr from PDOS command-line on the affected Content Router:
/etc/init.d/puredisk
start pdcr
ETA OF A
FIX:
Symantec has
acknowledged that the above-mentioned issue (ETrack 1237031) is present in the
current version(s) of the product(s) mentioned at the end of this article.
Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec to be addressed in PureDisk
version 6.5.1:
http://seer.entsupport.symantec.com/docs/319370.htm
|
|
| Source | ETrack |
| Value | 1237031 |
| Description | Heavy stressed spoold crashing presumably because of curl issues |
Legacy ID
312008
Article URL http://www.symantec.com/docs/TECH64290
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Thank you.