Installation of Backup Exec failed to install SQL Express BKUPEXEC instance Error 1332 and 29528

Article:TECH64580  |  Created: 2008-01-28  |  Updated: 2014-04-10  |  Article URL http://www.symantec.com/docs/TECH64580
Article Type
Technical Solution

Product(s)

Subject

Issue



A fresh install or upgrade of Backup Exec fails while installing SQL Express BKUPEXEC instance fails with the following errors:

 


Error



Excerpts from the Installation Log i.e. bkupinst.htm found in C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec show. 
 
Error:  Failed to install SQL Express BKUPEXEC instance with error 1332.
 
Note:  The following errors may also show:
 
Failed to install SQL Express BKUPEXEC instance with error 536870913
ERROR: Failed to install SQL Express BKUPEXEC instance with error 28111
 
Excerpts from Summary.txt found in C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt show.
 
Install                : Failed  
Last Action        : SetInstanceProperty
Error String        : The setup has encountered an unexpected error while Setting Internal Properties. The error is: Fatal error during installation.
Error Number     : 29528
 

Cause



This issue may occur because of the following reasons: 
 
1. An operation has removed the local groups for the initial installation of SQL Express 2005.
2. An operation has changed the security identifiers (SID) for the local groups.

Solution



 
In order to resolve this issue, remove any of the following registry keys which store information about the SID settings
 
HKLM|SOFTWARE|Microsoft| Microsoft SQL Server|MSSQL.X|Setup|SQLGroup
 
HKLM|SOFTWARE|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|AGTGroup
 
HKLM|SOFTWARE|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|FTSGroup  
 
HKLM|SOFTWARE|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|ASGroup  
 

 
On a 64 bit Operating system the location of the registry key
 
 
 
HKLM|SOFTWARE|Wow6432Node|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|SQLGroup
 
HKLM|SOFTWARE|Wow6432Node|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|AGTGroup
 
HKLM|SOFTWARE|Wow6432Node|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|FTSGroup
 
HKLM|SOFTWARE|Wow6432Node|Microsoft|Microsoft SQL Server|MSSQL.X|Setup|ASGroup
 

 
Note: In these registry subkeys, MSSQL.X is a placeholder for the corresponding value on a specific system.
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making  changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is  recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 
Run the upgrade of Backup Exec again to confirm that issue is resolved
 

For more information on the resolution above, refer to Microsoft KB article:
Error message when you try to install a SQL Server 2005 service pack or a SQL Server 2005 hotfix package: "Error 29528. The setup has encountered an unexpected error while Setting Internal Properties"    http://support.microsoft.com/kb/925976
 

 

 


Supplemental Materials

SourceError Code
Value1332
Description

Failed to install SQL Express BKUPEXEC instance



SourceETrack
Value1788595
Description

SQL install and upgrade failure enhancements




Legacy ID



312651


Article URL http://www.symantec.com/docs/TECH64580


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