Multiple backup jobs targeted to a partition shows the status "Ready, No Idle Devices found" even if a drive is available after installing the LEO License in a Multi Drive Robotic Library

Article:TECH64663  |  Created: 2008-01-30  |  Updated: 2014-01-16  |  Article URL http://www.symantec.com/docs/TECH64663
Article Type
Technical Solution

Product(s)

Issue



Multiple backup jobs targeted to a partition shows the status "Ready, No Idle Devices found" even if a drive is available after installing the LEO License in a Multi Drive Robotic Library


Error



 


Cause



This usually happens if the Partition was configured to use only 1 drive before updating the Backup Exec for Windows Servers Library Expansion Option license as shown


Solution



Step 1:
 
Click on the Devices Tab on The Backup Exec User Interface
 
Step 2:
Under the <Server Name>, expand the partition which does not show both the drives
Step 3:
 
Right Click on the partition - Chose the option "Add Device"  (As shown in Figure 2)
 
Figure 2:
 
 
 
Step 4:
 
Place a check mark on the drive to add to the device pool of that partition (As shown in Figure 3)
 
Figure 3:
 
 
 
Step 5:
 
Restart the Backup Exec Services . Check if both the drives show under the partition (As shown in Figure 4).
 
Figure 4:
 
 



Legacy ID



313291


Article URL http://www.symantec.com/docs/TECH64663


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