Upgrade to Backup Exec for Windows Servers 12 or 12.5 May fail with the ERROR: Failed to install SQL Express BKUPEXEC instance with error 1388

Article:TECH64677  |  Created: 2008-01-31  |  Updated: 2011-08-17  |  Article URL http://www.symantec.com/docs/TECH64677
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Technical Solution

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Problem



Upgrade to Backup Exec for Windows Servers 12 or 12.5 May fail with the ERROR: Failed to install SQL Express BKUPEXEC instance with error 1388


Error



Failed to install SQL Express BKUPEXEC instance with error 1388

Other Errors:...
Error Message In the Summary.txt file (SQL Installation Log File, Usually in the Folder C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Logs

=============================================================================
Machine : SERVER
Product : SQL Server Database Services
Error : SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to local group DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC.
Error : 29512
=============================================================================

Cause



1) When the Prior Version was installed, Media Server was a Domain Controller and now it has been demoted to a Member server

2) When the Media server is a Domain Controller, the installation of SQL adds the user 'NT AUTHORITY\SYSTEM' to a Domain Group (DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC)

3) If the server is Demoted to a Member Server and an Upgrade is attempted, the SQL installation tries to add the User 'NT AUTHORITY\SYSTEM' to a local group '(DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC), which is not present.

4) This is how the Local Group appears in SQL "SERVERNAME\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC".

 
 


Solution



  1.  Stop the Backup Exec Services along with the SQL Server (BKUPEXEC)
  2. Copy over the data and the catalogs folder to a Different Location.
  3. Uninstall the Previous Version and then Perform a Fresh Installation of the New Version
  4. Perform data Migration. (Refer to the related Technotes)

Supplemental Materials

SourceError Code
Value1388
Description

Failed to install SQL Express BKUPEXEC instance

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Legacy ID



313314


Article URL http://www.symantec.com/docs/TECH64677


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