Upgrade to Backup Exec for Windows Servers 12 or 12.5 May fail with the ERROR: Failed to install SQL Express BKUPEXEC instance with error 1388

Article:TECH64677  |  Created: 2008-01-31  |  Updated: 2011-08-17  |  Article URL http://www.symantec.com/docs/TECH64677
Article Type
Technical Solution

Product(s)

Issue



Upgrade to Backup Exec for Windows Servers 12 or 12.5 May fail with the ERROR: Failed to install SQL Express BKUPEXEC instance with error 1388


Error



Failed to install SQL Express BKUPEXEC instance with error 1388

Other Errors:...
Error Message In the Summary.txt file (SQL Installation Log File, Usually in the Folder C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Logs

=============================================================================
Machine : SERVER
Product : SQL Server Database Services
Error : SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to local group DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC.
Error : 29512
=============================================================================

Cause



1) When the Prior Version was installed, Media Server was a Domain Controller and now it has been demoted to a Member server

2) When the Media server is a Domain Controller, the installation of SQL adds the user 'NT AUTHORITY\SYSTEM' to a Domain Group (DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC)

3) If the server is Demoted to a Member Server and an Upgrade is attempted, the SQL installation tries to add the User 'NT AUTHORITY\SYSTEM' to a local group '(DOMAIN\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC), which is not present.

4) This is how the Local Group appears in SQL "SERVERNAME\SQLServer2005MSSQLUser$SERVERNAME$BKUPEXEC".

 
 


Solution



  1.  Stop the Backup Exec Services along with the SQL Server (BKUPEXEC)
  2. Copy over the data and the catalogs folder to a Different Location.
  3. Uninstall the Previous Version and then Perform a Fresh Installation of the New Version
  4. Perform data Migration. (Refer to the related Technotes)

Supplemental Materials

SourceError Code
Value1388
Description

Failed to install SQL Express BKUPEXEC instance



Legacy ID



313314


Article URL http://www.symantec.com/docs/TECH64677


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