"Error 1406: Could not write value ViewComputerTree to key \software\Symantec\backup exec system recovery\7.0 " During install of Backup Exec System Recovery

Article:TECH64765  |  Created: 2009-01-17  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH64765
Article Type
Technical Solution

Product(s)

Environment

Issue



"Error 1406: Could not write value ViewComputerTree to key \software\Symantec\backup exec system recovery\7.0 " During install of Backup Exec System Recovery

Error



"Error 1406: Could not write value ViewComputerTree to key \software\Symantec\backup exec system recovery\7.0 "

Solution



During the install of Backup Exec System Recovery the following error may occur after the "Copying Files" section of the install has finished:

    "Error 1406: Could not write value ViewComputerTree to key \software\Symantec\backup exec system recovery\7.0 "

The cause of this error is restricted permissions to the defined registry path. The path may vary depending on the source of the access issue.

Resolution:
If the error is observed while the install is running, leave the error window open and edit the registry as follows:

Warning: Incorrect use of the Windows Registry Editor can have disastrous results on a server Operating System. Great care should be taken when making changes to a Windows Registry. Registry modifications should only be carried-out by persons experienced in the use of the Registry Editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

    1. Goto StartRun and type REGEDT32.EXE
    2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\SYMANTEC\Backup Exec System Recovery\7.0
    3. Right click on the key and select Permissions.
    4. Confirm the following accounts are listed with full control:
      - SYSTEM
      - Administrator
      - Administrators
    5. Select "Retry" from the error prompt.

NOTE: If the install had been aborted, modify the registry as listed above and reattempt the install.



Legacy ID



313454


Article URL http://www.symantec.com/docs/TECH64765


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