BUG REPORT: PureDisk 6.5.0.1 Replication of Windows NTFS file system backups fail during polist import on the destination storagepool if the NTFS filesystem contained a space at the end and/or beginning of directory names. Additionally, 'Restore Files' from the original backup fails to display the child directories.

Article:TECH64914  |  Created: 2010-02-08  |  Updated: 2010-02-08  |  Article URL http://www.symantec.com/docs/TECH64914
Article Type
Technical Solution


Environment

Issue



BUG REPORT: PureDisk 6.5.0.1 Replication of Windows NTFS file system backups fail during polist import on the destination storagepool if the NTFS filesystem contained a space at the end and/or beginning of directory names. Additionally, 'Restore Files' from the original backup fails to display the child directories.

Error



General exception occured while evaluating dataselection: Could not find parent dir id

Solution



The issue:
PureDisk 6.5.0.1 Replication of Windows client file system backups fails during polist import on the destination storage pool if the Windows client filesystem(s) contained a space at the end and/or beginning of a directory name. Additionally, 'Restore Files' file browsing of the original backup fails to display the child directories of any directories with spaces in front or at the end of the dreictory name. Note that restores are still possible by searching via the 'Find Files' feature.

Troubleshooting:
The replication job log on the destination PureDisk storagepool will report the following error (directory shown is just an example):

General exception occured while evaluating dataselection: Could not find parent
dir id: /D:/vol2/data1/Departments/15-171311 Finishing Area
*** Error Message ***
0
severity: 6
server: 1115000000
source: MBImport_MBImport
description:
Import failed
*** End ***

Examination of the Windows Server 2003 PureDisk client file system via Windows Explorer revealed that a space existed at the end of the parent directory name that appears in the Replication job log error and at the beginning of the first sub-directory's directory name.

Resolution:
Symantec has acknowledged that the above-mentioned issue (ETrack 1446403) is present in the current version(s) of the product(s) mentioned at the end of this article. This issue is currently being considered by Symantec to be addressed in PureDisk Release Update 6.5.1.
Symantec Corporation is committed to product quality and satisfied customers. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.  As future maintenance packs are released, please visit the following link for download and readme information:

Supplemental Materials

SourceDEFECT
Value1446403
DescriptionReplication fails in import on target SPA if Windows client foldername has space at end. Cannot browse the folder either


Legacy ID



313970


Article URL http://www.symantec.com/docs/TECH64914


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