BUG REPORT: PureDisk 6.5.0.1 Replication of Windows NTFS file system backups fail during polist import on the destination storagepool if the NTFS filesystem contained a space at the end and/or beginning of directory names. Additionally, 'Restore Files' from the original backup fails to display the child directories.
| Article:TECH64914 | | | Created: 2010-02-08 | | | Updated: 2010-02-08 | | | Article URL http://www.symantec.com/docs/TECH64914 |
Problem
BUG REPORT: PureDisk 6.5.0.1 Replication of Windows NTFS file system backups fail during polist import on the destination storagepool if the NTFS filesystem contained a space at the end and/or beginning of directory names. Additionally, 'Restore Files' from the original backup fails to display the child directories.
Error
General exception occured while evaluating dataselection: Could not find parent dir id
Solution
The
issue:
PureDisk
6.5.0.1 Replication of Windows client file system backups fails during polist
import on the destination storage pool if the Windows client filesystem(s)
contained a space at the end and/or beginning of a directory name. Additionally,
'Restore Files' file browsing of the original backup fails to display the child
directories of any directories with spaces in front or at the end of the
dreictory name. Note that restores are still possible by searching via the 'Find
Files' feature.
Troubleshooting:
The
replication job log on the destination PureDisk storagepool will report the
following error (directory shown is just an example):
General
exception occured while evaluating dataselection: Could not find
parent
dir
id: /D:/vol2/data1/Departments/15-171311 Finishing Area
*** Error
Message ***
0
severity:
6
server:
1115000000
source:
MBImport_MBImport
description:
Import
failed
*** End
***
Examination
of the Windows Server 2003 PureDisk client file system via Windows Explorer
revealed that a space existed at the end of the parent directory name that
appears in the Replication job log error and at the beginning of the first
sub-directory's directory name.
Resolution:
Symantec has
acknowledged that the above-mentioned issue (ETrack 1446403) is present in the
current version(s) of the product(s) mentioned at the end of this article. This
issue is currently being considered by Symantec to be addressed in PureDisk
Release Update 6.5.1.
Symantec
Corporation is committed to product quality and satisfied customers. Please be
sure to refer back to this document periodically as any changes to the status of
the issue will be reflected here. As future maintenance packs are
released, please visit the following link for download and readme
information:
|
|
| Source | DEFECT |
| Value | 1446403 |
| Description | Replication fails in import on target SPA if Windows client foldername has space at end. Cannot browse the folder either |
Related Articles
Legacy ID
313970
Article URL http://www.symantec.com/docs/TECH64914
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