"Warning: unable to obtain list of files using specified search criteria" or 671 "query for list of component images failed"
|Article:TECH64922|||||Created: 2008-01-07|||||Updated: 2011-08-25|||||Article URL http://www.symantec.com/docs/TECH64922|
Cannot restore from some backups. Backup, Archive & Restore GUI will not display files for restore or a synthetic backup job returns error 671.
The policy which created the backup has the following properties:
- Backup Policy selection is ALL_LOCAL_DRIVES
- Multiple Datastreams are enabled.
- Client has an exclusion set for the whole of one of the drives/partitions.
For the backup ID that relates to the excluded drive, the image header file lists the backup id and a files file, however there is no fragment line included in this header.
The backup for the excluded drive will appear in the Backup, Archive & Restore GUI but there will be no data available for restore.
Furthermore if this backup is used as a component image for a Synthetic backup, then the following is received for the synthetic job for the stream that is excluded on the client:
"Status 671 "query for list of component images failed"
In the bpdbm log we see something like:
13:08:15.732  <32> Function: CatImg_MakeSyntheticsImage: File: nbe_cat_c_api.cpp Line: 2009: Unsupported image format
13:08:15.732  <2> synthesize_client_images: synthetics backups matching criteria = 0
13:08:15.732  <2> bpdbm: request complete: exit status 79 unsupported image format for the requested database query
Article URL http://www.symantec.com/docs/TECH64922