The Backup Exec Server service (beserver.exe) consumes an excessive amount of memory and shows high CPU Utilization

Article:TECH65014

Created: 2008-01-11

Updated: 2012-03-07

Article URL http://www.symantec.com/docs/TECH65014

Article Type
Technical Solution

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Problem

The Backup Exec Server service (beserver.exe) consumes an excessive amount of memory and shows high CPU Utilization.

Error

Excerpts from CRF.Log found in C:\Documents and settings\All Users\Application Data\Symantec\CRF
show the following repetitive occurrences

11/11/2008 02:28:59 [3]: Could not load file or assembly 'Microsoft.ReportViewer.Common, Version=8.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified. (C:\Documents and Settings\itadmin\Local Settings\Temp\cb9f12088b31487fbbfe2f80b83bf668\web.config line 9)
11/11/2008 02:28:59 [3]: Initializing reporting engine.

Cause

This issue occurs when there is an issue with the Microsoft Report Viewer Redistributable 2005 or Microsoft .Net Framework not functioning properly.

Solution

Solution 1:

1. Stop all Backup Exec services.

2. Uninstall the Microsoft Report Viewer Redistributable 2005 using Add/Remove Program or the ReportViewer.exe from the following link
http://www.microsoft.com/downloads/details.aspx?familyid=8a166cac-758d-45c8-b637-dd7726e61367&displaylang=en

3. Delete any files and folders from C:\Windows\Microsoft.NET\Framework\v2.0.50727\ Temporary ASP.NET Files\CRF

4. Install Microsoft Report Viewer Redistributable 2005 again using the ReportViewer.exe link listed above.

5. Start all Backup Exec services

NOTE: This issue can also occur if Microsoft Report Viewer Redistributable 2008 is installed, but the 2005 version is not. The two versions can coexist on the same server. If this is the case then installing the Microsoft Report Viewer Redistributable 2005 version will resolve the issue.

Solution 2:

If the issue occurs on a Windows Server 2008 R2 system:

Remove Microsoft .Net Framework 3.5SP1 from Server Manager using "Remove Features" and then add it back using "Add Features".

1. Go to the Programs and Features control panel
2. In the Programs and Features control panel, click the link on the left named View Installed Updates.
3. Find the product named Microsoft .NET Framework 3.5 SP1 and uninstall it
4. Restart the server.
5. To reinstall Microsoft .NET Framework 3.5 SP1 click on the link below
http://support.microsoft.com/kb/959209

TECH50824 High CPU and Memory Utilization by Backup Exec processes like beserver.exe, dlocommandu.exe etc. in Backup Exec version 11d

TECH60991 The Backup Exec for Windows Servers Server Service (beserver.exe) consumes an excessive amount of memory. This issue appears after hotfix 32 for Backup Exec 11d revision 7170 has been applied. The issue may be related to the use of the Central Administration Server Option (CASO), but the behavior is not limited to the use of the CASO option.

Legacy ID

314116

Article URL http://www.symantec.com/docs/TECH65014

The Backup Exec Server service (beserver.exe) consumes an excessive amount of memory and shows high CPU Utilization

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