"Windows - No Disk" error when booting the computer using the Symantec Recovery Disk

Article:TECH65359  |  Created: 2010-02-08  |  Updated: 2010-02-08  |  Article URL http://www.symantec.com/docs/TECH65359
Article Type
Technical Solution

Environment

Issue



"Windows - No Disk" error when booting the computer using the Symantec Recovery Disk

Error



Windows - No Disk
Exception Processing Message 0xc0000013

Solution



The above error may be seen when booting the computer with the Symantec Recovery Disk (SRD). This error is related to the Microsoft Windows Preinstallation Environment (WinPE) having an issue interacting with a hardware device.

WORKAROUND:

1. To confirm that the problem is not due to a bad burn of the SRD, try booting a different computer using the SRD. If a different computer is also not able to boot using that disk, try burning a new SRD disk

2. This can also be caused when WinPE is encountering an error while accessing a USB device. Detach all USB devices such as external hard drives, printers, scanners, USB hubs, and USB enabled monitors. If the mouse and keyboard are USB attached, leave those plugged in. Reboot the system to the SRD. If the error is not seen, then the problem is related to one or more of the USB peripherals.

3. If still getting the same error, it might be related to a problem with one or more of the hard drives on the system. Boot from a Windows installation CD and format the hard drives as NTFS. Then, reboot the computer using the SRD

4. If still getting the same error, remove all external and internal hardware which is non-essetial such as network cards, modems, sound cards, memory card readers, and unconnected storage controllers and then reboot the computer using the SRD.



Legacy ID



314681


Article URL http://www.symantec.com/docs/TECH65359


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