Installation of RALUS ( Remote Agent for Linux and Unix Server) or RAMS (Remote Agent for Mac Servers) fails while performing initial system check.

Article:TECH65606  |  Created: 2008-01-29  |  Updated: 2013-05-24  |  Article URL http://www.symantec.com/docs/TECH65606
Article Type
Technical Solution

Product(s)

Issue



Installation of RALUS ( Remote Agent for Linux and Unix Server) or RAMS (Remote Agent for Mac Servers) fails while performing initial system check.


Error



Attempting /usr/bin/rsh with servername.local ... cannot /usr/bin/rsh to servername.local.
Initial system check failed.


Cause



1) This issue can occur when the install script is unable to find the hostname in the host address lookup table.

2) This can also occur when attempting to install the remote agent from a user that is not local, such as an Active Directory user.


Solution



Solution 1: Edit the host file on the Linux| Unix| Mac system and enter the IP address and hostname of the server where the RALUS / RAMS will be installed.
  1. Log into the system with root privilege.

  2. Type vi /etc/hosts  and press letter (i) on keyboard to insert any changes in hosts file

  3. Enter IP address and hostname for the system and save the changes.

    For example:
    127.0.0.1      localhost
    10.0.0.1       servername.mylinuxserver.com   servername.

NOTE: This issue can also be resolved by manually typing the servername when the installer prompts for the servername. But its preferred to have the entries of the servername in the host file for hostname lookup.

Solution 2: Log on as a user that is local.

  1. Log off of the Mac OS non-local user account (Control + Option + Shift + Q)
  2. Open the terminal and install Backup Exec Remote Agent for Macintosh Systems as normal.




Article URL http://www.symantec.com/docs/TECH65606


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