"Error E710004: Registry Key Target_Hive_software\Microsoft\WindowsNT\CurrentVersion registered owner not found on system" occurs when attempting a RAO (Restore Anywhere Option) restore

Article:TECH65654  |  Created: 2008-01-02  |  Updated: 2011-11-29  |  Article URL http://www.symantec.com/docs/TECH65654
Article Type
Technical Solution


Issue



"Error E710004: Registry Key Target_Hive_software\Microsoft\WindowsNT\CurrentVersion registered owner not found on system" occurs when attempting a RAO (Restore Anywhere Option) restore


Solution





Error:

When recovering a system with the Restore Anyware Option (RAO), the error "E710004: Registry Key Target_Hive_software\Microsoft\WindowsNT\CurrentVersion registered owner not found on system" is experienced.

Cause:

The registry has no entries for the system owner located at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version

As seen in the illustration shown below.



Solution:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly.  Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried -out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

The string values "RegisteredOrganization" and "RegisteredOwner" must have a name associated with these.


Test:
1. In the event of a disaster recovery test, make the registry modifications the run the source system backup again.

Disaster Recovery (BESR 8.5 SRD):
2. In the event of a disaster recovery, recover the system without choosing the "Restore Anyware Option"

3. Do not reboot.

4. Go back to the "Home" screen.

5. Select Analyze then "Open Command Shell Window"

6. In the command prompt type in regedit

7. Select "HKEY_LOCAL_MACHINE"

8. Then select File | Load Hive...

9. Select the file called software in "C:\Windows\System32\Config"

10. When prompted for a key name, use Load-system-hive

11. Locate the key value HKEY_LOCAL_MACHINE | Local-system-hive | Software | Microsoft | Windows NT | CurrentVersion

12. Modify RegisteredOrganization and RegisteredOwner to have any value with letters a-z or numbers 1-9.

13. Select Local-system-hive, then select File | Unload Hive...

14. Run a "Cold Backup" from the SRD

15. Recover the server again using the "Restore Anyware Environment"







Legacy ID



315599


Article URL http://www.symantec.com/docs/TECH65654


Terms of use for this information are found in Legal Notices