Storage Foundation 5.0 for Windows, Storage Foundation 5.0 High Availability, and Veritas Cluster Server 5.0 for Network Appliance Snapmirror terminates unexpectedly after clicking next on the license key page with no license keys entered.

Article:TECH65734  |  Created: 2008-01-04  |  Updated: 2008-01-14  |  Article URL http://www.symantec.com/docs/TECH65734
Article Type
Technical Solution


Environment

Issue



Storage Foundation 5.0 for Windows, Storage Foundation 5.0 High Availability, and Veritas Cluster Server 5.0 for Network Appliance Snapmirror terminates unexpectedly after clicking next on the license key page with no license keys entered.

Solution



Storage Foundation 5.0 for Windows (SFW), Storage Foundation 5.0 High Availability (SFW HA), and Veritas Cluster Server  (VCS) 5.0 for Network Appliance Snapmirror all have built in license keys for a 60 day evaluation period with a hard end date. In December 2008 those built in license keys expired and no longer can be used.

When next is clicked on the license key page without entering a valid license key, the installer will terminate unexpectedly with no error messages.

To avoid this issue, please enter your permanent license key or one of the following 60 day evaluation license keys:

SFW:

NEP9-POCO-PYTH-DK49-NOZP-N6

SFW HA:

NEPE-TCB9-VN42-H4LS-JM7C-PB

VCS for Network Appliance Snapmirror:

PZPE-SU7T-F7ZW-2VEP-NXPC



Legacy ID



315728


Article URL http://www.symantec.com/docs/TECH65734


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