After a successful install, RALUS fails on startup with a segmentation fault

Article:TECH65801  |  Created: 2008-01-08  |  Updated: 2011-10-03  |  Article URL http://www.symantec.com/docs/TECH65801
Article Type
Technical Solution


Environment

Subject

Issue



The Services of RALUS fail to start


Error



[root]# /etc/init.d/VRTSralus.init start
 
Starting Symantec Backup Exec Remote Agent ./etc/init.d/VRTSralus.init: line 23: 27186 Segmentation fault /opt/VRTSralus/bin/beremote >/var/VRTSralus/beremote.service.log 2>/var/VRTSralus/beremote.service.log
 
.............................
 
Starting Symantec Backup Exec Remote Agent: [FAILED]
 
- A gdb.txt debug may show the following output; (See  http://support.veritas.com/docs/290695 for details on getting gdb output)
 
Program received signal SIGSEGV, Segmentation fault.
 
[Switching to Thread 58780576 (LWP 4150)]
 
0x00c9bbe0 in std::string::_M_replace_safe<char const*> () from /usr/lib/libstdc++.so.5
 

 
 

Solution



- First, search for the above mentioned library (/usr/lib/libstdc++.so.5)
 
Example:
 
[root]# rpm -q compat-libstdc++*
 
package compat-libstdc++-33-3.2.3-61.x86_64.rpm is not installed
 
- If the library is not found, obtain and install the necessary package for the server's architecture (i386, x64, etc...)
 
- The process should now start properly
 

 
NOTE:
 
- It may be necessary to re-install RALUS after the library is installed to the system
 

 
 



Legacy ID



315850


Article URL http://www.symantec.com/docs/TECH65801


Terms of use for this information are found in Legal Notices