After a successful install, RALUS fails on startup with a segmentation fault
| Article:TECH65801 | | | Created: 2008-01-08 | | | Updated: 2011-10-03 | | | Article URL http://www.symantec.com/docs/TECH65801 |
Problem
The Services of RALUS fail to start
Error
[root]# /etc/init.d/VRTSralus.init start
Starting Symantec Backup Exec Remote Agent ./etc/init.d/VRTSralus.init: line 23: 27186 Segmentation fault /opt/VRTSralus/bin/beremote >/var/VRTSralus/beremote.service.log 2>/var/VRTSralus/beremote.service.log
.............................
Starting Symantec Backup Exec Remote Agent: [FAILED]
- A gdb.txt debug may show the following output; (See http://support.veritas.com/docs/290695 for details on getting gdb output)
Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 58780576 (LWP 4150)]
0x00c9bbe0 in std::string::_M_replace_safe<char const*> () from /usr/lib/libstdc++.so.5
Solution
- First, search for the above mentioned library (/usr/lib/libstdc++.so.5)
Example:
[root]# rpm -q compat-libstdc++*
package compat-libstdc++-33-3.2.3-61.x86_64.rpm is not installed
- If the library is not found, obtain and install the necessary package for the server's architecture (i386, x64, etc...)
- The process should now start properly
NOTE:
- It may be necessary to re-install RALUS after the library is installed to the system
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Legacy ID
315850
Article URL http://www.symantec.com/docs/TECH65801
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