Core Product Installation: Setup closes immediately after starting the Backup Exec for Windows Servers installation process

Article:TECH65886

Created: 2010-01-28

Updated: 2012-02-10

Article URL http://www.symantec.com/docs/TECH65886

Article Type
Technical Solution

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Problem

Core Product Installation: Setup closes immediately after starting the Backup Exec for Windows Servers installation process

Error

ERROR: Installation failed with error 2.

MSI log shows Transform error -2147287037

Solution

Below is an example of a failed install log:

D:\CDRom\WINNT\INSTALL\BE\setup.exe

CSetupApp::GetInstalledGUID

CSetupApp::LoadSetupXML

CSetupApp::ScanXML

D:\CDRom\WINNT\INSTALL\BE\Bin\Setup.xml

MSI File Name = WindowsInstaller-KB893803-v2-x86.exe

MSI Version = 3.1

MSI Package Name = Symantec Backup Exec for Windows Servers.msi

System Central Processor = 86

Product Type = SETUP_BE

Product Name = Symantec Backup Exec for Windows Servers

Current Installing GUID ={CA648C72-66AB-4652-A825-9994AB5F6D15}

Product Version = 12.0

CSetupSupport::IsValidMSIPackage

D:\CDRom\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi

{CA648C72-66AB-4652-A825-9994AB5F6D15}

Equal PID

ERROR: Installation failed with error 2.

Cause:

This can occur if a manual uninstall has been performed previously and the previous product installation information was still present in the operating system.

Solution:

In order for the install to proceed, the previous installer information will need to be removed per the following steps:

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

The following is a list of installer registry keys for Backup Exec 12.0 and 12.5:

1. Locate the key for the version of Backup Exec that is to be installed and remove the GUID Number Registry Key .

Symantec Backup Exec for Windows Servers 12.5 -

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FA7FA25B3B5CCF741861DA2280CF9840

Symantec Backup Exec for Windows Servers 12.0 -

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\27C846ACBA6625648A529949BAF5D651

2. If the keys are not listed at the paths above, locate the installer folder on disk by performing the following steps:

a. Go to Start > Run

b. Type %systemroot%\installer and press Enter to open the installer folder

3. Locate the BEInstParams.prm file by performing the following steps:

a. Perform a search for the file BEInstParams

b. Rename the parent folder that contains the BEInstParams.prm file. For example: C:\Windows\Installer\{GUID.EN_US}\BEInstParams.prm

4. Run the Backup Exec installation again. If the install still closes, or the install has started and fails for a different reason, please contact Symantec Technical Support to further troubleshoot the issue.