BUG REPORT: In NetBackup versions 6.5.2 and 6.5.3, attempts to update a policy through the GUI may result in a status code 238

Article:TECH65993  |  Created: 2008-01-12  |  Updated: 2009-01-02  |  Article URL http://www.symantec.com/docs/TECH65993
Article Type
Technical Solution

Product(s)

Environment

Issue



BUG REPORT: In NetBackup versions 6.5.2 and 6.5.3, attempts to update a policy through the GUI may result in a status code 238

Solution



Bug:  1463161

Symptoms:  After deactivating or activating a policy, any attempt to make further policy changes results in a status 238  An example is below:
 

The log data shows messages similar to the following:

From the admin log:
08:23:56.583 [7664] <2> db_CLASS_Ex: db_end_sts() failed: the database contains conflicting or erroneous entries
08:23:56.583 [7664] <16> alterinfo: db_setCLASS_INFO failed: the database contains conflicting or erroneous entries (238)
08:23:56.583 [7664] <2> bpplinfo: EXIT status = 238

From the bpdbm log:
08:23:56.579 [7674] <16> class_db: Data for policy <policy_name> is stale: incoming generation: 7, existing generation: 8
08:23:56.579 [7674] <2> bpdbm: request complete: exit status 238 the database contains conflicting or erroneous entries
*Note that the generation number referenced in the above log snippet can be any number.

Workaround:
The work around for this issue is to manually refresh the policy prior to making changes by using the refresh button.  An example of that button is below:
 

ETA of Fix:
The formal resolution for this issue (Etrack 1463161) is included in the following patch release:
  • NetBackup 6.5 Release Update 4 (6.5.4)
This release is available at the Support web site at:
 http://www.symantec.com/business/support/downloads.jsp?pid=15143


Supplemental Materials

SourceError Code
Value238
Descriptionthe database contains conflicting or erroneous entries

SourceETrack
Value1463161
Descriptionbpplinfo not updating the generation number when activating/deactivating a policy causing status 238

Legacy ID



316449


Article URL http://www.symantec.com/docs/TECH65993


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