True Image restore may report successful even though not all the data has been restored Hotfix 61 (64bit).

Article:TECH66136  |  Created: 2008-01-17  |  Updated: 2011-08-28  |  Article URL http://www.symantec.com/docs/TECH66136
Article Type
Technical Solution

Product(s)

Environment

Issue



True Image restore may report successful even though not all the data has been restored Hotfix 61 (64bit).


Solution



What issues does this hotfix resolve?
After a Full and Incremental backups are performed within a synthetic backup policy, And a True Image restore is used. The restore will complete successfully, but the byte count may be abnormally low, indicating that most of the file data was not successfully restored.

To which versions of Backup Exec can this hotfix be applied?
This hotfix can only be applied to the following versions of Backup Exec:
Backup Exec 11.0 for Windows Servers revision 7170 32bit.

Which files does this hotfix replace?
 
 
File Name BE-32bit BE-x64bit RAWS32 RAWSx64 SAP R3 (32bit) SAP R3 (x64bit)
BeCatSrv.dll -- 11.0.7170.61 -- -- -- --

 

 
Special Installation Instructions
This section contains additional installation instructions for installing this hotfix

Prerequisites
Service Pack 3 for Backup Exec 11.0 revision 7170 is required to be installed before this hotfix.
 http://support.veritas.com/docs/303031

Microsoft Cluster:
This hotfix must be installed on all nodes of the cluster. After installing this hotfix on the primary node, use the cluster administrator to move the BEWS group to the failover node, and run the installation again for each node of the cluster.

SAN Storage Option (SSO):
Before installing this hotfix on a Backup Exec 11.0 media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN.  Apply the hotfix to the primary SAN SSO server first then to all of the secondary servers.

Central Administration Servers:
Before installing this hotfix on a Backup Exec 11.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS):
1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and clear the Communication Enabled check box
After the hotfix is installed, enable communication between the CAS and all MMSs:
1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and select the Communication Enabled check box

LiveUpdate Installation Procedure:
To install this hotfix on a media server using LiveUpdate, within the Backup Exec console go to 'Tools > LiveUpdate'. By default LiveUpdate will be launched in Express mode and after clicking next any available patches will be installed.
In order to see the hotfix(s) that are available first and then choose which to install, it is necessary to change the mode from Express to Interactive. To do this, go to 'Options > Configure' on the initial LiveUpdate screen and change the install mode. The Interactive mode will also allow more details to be seen about each available update before it is installed.

Uninstalling this hotfix
 
This Hotfix may be uninstalled through the Add or Remove Programs Control Panel.
 

 

 

 

 

Attachments

be7170RHF61_x64bit_316664.exe (1.1 MBytes)


Legacy ID



316664


Article URL http://www.symantec.com/docs/TECH66136


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