Event 8390 - Ran out of memory - 0xc0041c0e

Article:TECH66255  |  Created: 2008-01-23  |  Updated: 2014-08-07  |  Article URL http://www.symantec.com/docs/TECH66255
Article Type
Technical Solution

Product(s)

Issue



Enterprise Vault fails to perform search request.  If a user has a large archive that contains hundreds of thousands or perhaps millions of folders, a problem can manifest when a search is performed.  The underlining issue occurs as a result of each folder having a large list of security descriptors.  To perform the search, EV has to create and build a filter in the server’s RAM.  It will then determine which of the subsequent folders the user has the ability to search against.  The information gathered is then passed to the Index Server when the results are available.  If the archive is large any search performed via the Integrated Search, Browser Search or Archive Explorer will fail and the above events will be displayed in the event viewer.

 


Error



Event ID: 8390
Event Category: Index Server
Description: The EnterpriseVault.DirectoryConnection object reported an error. Ran out of memory
V-437-8390
 

Event ID: 8391
Event Category: Directory Service
Description: The EnterpriseVault.DirectoryConnection object reported an error. Ran out of memory
V-437-8391
 

Event ID: 7182
Event Category: Web Application (WP)
Description: Index Search Failed: Internal reference 0xc0041c0e
V-437-7182
 

Event ID: 13360
Event Category: Directory Service
Description: An error was detected while accessing the Vault Database [DB Name]. Not enough storage is available to complete this operation
V-437-13360


Cause



This occurs when searching an archive with a large number of folders while using Integrated Search, Browser Search or Archive Explorer.

Workaround:
Data will need to be restored and re-archived with a different configuration ensuring that the amount of information is split across multiple smaller archives and not one large archive.


Solution



This issue has been resolved in the following releases:

Enterprise Vault 8.0 SP3
http://www.symantec.com/docs/TECH63623

Enterprise Vault 9.0
http://www.symantec.com/docs/DOC2774

Supplemental Materials

SourceETrack
Value1652636
Description

Unable to search archive using either Manual or AutoSecurity due to massive result set.


SourceETrack
Value1705649
Description

Unable to search archive using either Manual or AutoSecurity due to massive result set.


SourceETrack
Value1803939
Description

Unable to search archive using either Manual or AutoSecurity due to massive result set.


SourceUMI
ValueV-437-8391
Description

The EnterpriseVault.DirectoryConnection object reported an error. Ran out of memory


SourceUMI
ValueV-437-7182
Description

Index Search Failed: Internal reference 0xc0041c0e


SourceEvent ID
Value8390
Description

The EnterpriseVault.DirectoryConnection object reported an error. Ran out of memory.


SourceEvent ID
Value8391
Description

The EnterpriseVault.DirectoryConnection object reported an error. Ran out of memory.


SourceEvent ID
Value7182
Description

Index Search Failed: Internal reference 0xc0041c0e


SourceEvent ID
Value13360
Description

An error was detected while accessing the Vault Database [DB Name].  Not enough storage is available to complete this operation



Legacy ID



316824


Article URL http://www.symantec.com/docs/TECH66255


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