Backup Exec Server Service fails to start, generates a system error - "The Backup Exec Server service hung on starting"
| Article:TECH66395 | | | Created: 2008-01-31 | | | Updated: 2012-01-25 | | | Article URL http://www.symantec.com/docs/TECH66395 |
Problem
Backup Exec Server Service fails to start, generates a system error - "The Backup Exec Server service hung on starting"
Error
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 12/31/2008
Time: 12:47:13 PM
User: N/A
Computer: SERVER
Description:
The Backup Exec Server service hung on starting.
Solution
1. Open a command prompt to the Backup Exec installation directory (X:\Program Files\Symantec\Backup Exec)
2. Type (without quotes) "beserver -console"
3. Review the beserver console output for the following statements just before the program exits:
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[1860] 12/31/08 13:12:37 17 CJobManager::LoadAllJobData( ): recovering tasks...
[1860] 12/31/08 13:12:37 17 Job Dispatcher: RecoverActiveTask() job name= <Job Name>, JobState=16
[1860] 12/31/08 13:12:37 17 Job Dispatcher: Not restarting job
[1860] 12/31/08 13:12:37 17 Job Dispatcher: Marking task for possible reschedule
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RESOLUTION:
NOTE: It is always important to obtain a backup copy before making changes to the Backup Exec database. Stop the "SQL SERVER (BKUPEXEC)" service and all dependencies and copy X:\Program Files\Symantec\Backup Exec\Data and X:\Program Files\Symantec\Backup Exec\Catalogs folders to a separate location prior to completing the database recovery. Restart the SQL SERVER (BKUPEXEC)" service and all dependencies
1. Open BEUtility (X:\Program Files\Symantec\Backup Exec\BEUtility.exe)
2. Click on "All Media Servers"
3. Right-click on the Backup Exec media server name
4. Click "Recover Database"
5. Select the second option - "Drop Database and Reload from Backup"
After completion of these steps the Backup Exec services should start normally. If the above steps also cause the same issue this suggests that a previous backup job's details in the database are the cause of the problem. Hence please call Symantec technical support for further assistance.
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| Source | Event ID |
| Value | 7022 |
| Description | The Backup Exec Server service hung on starting |
Legacy ID
317054
Article URL http://www.symantec.com/docs/TECH66395
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