Backup Exec Server Service fails to start, generates a system error - "The Backup Exec Server service hung on starting"

Article:TECH66395  |  Created: 2008-01-31  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH66395
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Server Service fails to start, generates a system error - "The Backup Exec Server service hung on starting"


Error



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 12/31/2008
Time: 12:47:13 PM
User: N/A
Computer: SERVER
Description:
The Backup Exec Server service hung on starting.


Solution



1. Open a command prompt to the Backup Exec installation directory (X:\Program Files\Symantec\Backup Exec)
2. Type (without quotes) "beserver -console"
3. Review the beserver console output for the following statements just before the program exits:
 
------------------------------------------------------------------------------------------------------------------------------
[1860] 12/31/08 13:12:37 17 CJobManager::LoadAllJobData( ): recovering tasks...
[1860] 12/31/08 13:12:37 17 Job Dispatcher: RecoverActiveTask() job name= <Job Name>, JobState=16
[1860] 12/31/08 13:12:37 17 Job Dispatcher: Not restarting job
[1860] 12/31/08 13:12:37 17 Job Dispatcher: Marking task for possible reschedule
--------------------------------------------------------------------------------------------------------------------------------
 
RESOLUTION:
NOTE: It is always important to obtain a backup copy before making changes to the Backup Exec database. Stop the "SQL SERVER (BKUPEXEC)" service and all dependencies and copy X:\Program Files\Symantec\Backup Exec\Data and X:\Program Files\Symantec\Backup Exec\Catalogs folders to a separate location prior to completing the database recovery. Restart the SQL SERVER (BKUPEXEC)" service and all dependencies
 
1. Open BEUtility (X:\Program Files\Symantec\Backup Exec\BEUtility.exe)
2. Click on "All Media Servers"
3. Right-click on the Backup Exec media server name
4. Click "Recover Database"
5. Select the second option - "Drop Database and Reload from Backup"
 
After completion of these steps the Backup Exec services should start normally. If the above steps also cause the same issue this suggests that a previous backup job's details in the database are the cause of the problem. Hence please call Symantec technical support for further assistance.
 

Supplemental Materials

SourceEvent ID
Value7022
Description

The Backup Exec Server service hung on starting



Legacy ID



317054


Article URL http://www.symantec.com/docs/TECH66395


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